Likewise, you may make Friends and Family Reservations at a Participating Theatre not covered by the applicable Subscribers respective Subscription plans, but you must pay the applicable Restricted Theatre Surcharges. It is REGs policy to support the MPAA ratings system to the fullest extent possible. Yes. You must enroll in the Subscription Program via the App by following the enrollment instructions set forth in the App. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. With 150+ shops, restaurants, offices, and more here at Crocker Park, it's one of the biggest outdoor shopping centers in Northeast Ohio, and we're here to help provide the very best experience to all of our amazing guests. Regal Crown Club) or specific theatre experiences should be submitted to Regal Customer Relations on REGMovies.com. Cancellation of your Subscription will not result in automatic cancellation of your Crown Club Account. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Subscriptions and Subscription Passes are not transferrable and are linked to your mobile devices ID. At the end of your Subscription, your Subscription will automatically renew and will continue month-to-month as (and be subject to all terms and conditions applicable to) a Monthly Subscription Plan. Click Apply. Can I get a refund if my Subscription is cancelled? For questions about gift cards check out or Gift Card FAQ. Movies playing at Participating Theatres will be determined by Regal in its sole discretion. The latest review Unlimited subscription was posted on Feb 13, 2023. You can receive refunds for tickets up to 60 minutes before the showtime. Can I add my Subscription Pass to Apple or Google Wallets? Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Is there a limit on how many reservations I can have at any one time? Im not able to make a reservation for some reason. Mon - Fri: 7:00AM - 6:00PM Sat: 7:30AM - 2:00PM Sun: Closed . Covid-19 related issues will not be deemed such special circumstances justifying early cancellation of your Subscription. Distance: 24.27 miles. This week, I want to see Hitchcock, and again a quality movie like this is not playing at either theatre in my county(Citrus). We bought our tickets in advance. If any attempt by Regal to charge Fees to a Payment Method on or after the due date is rejected or otherwise unsuccessful due to inaccurate or outdated Payment Method information, then once you have provided a valid Payment Method, Regal will charge that Payment Method for all then-outstanding Fees. What happens if someone doesnt accept my friend request? Your Subscription may entitle you to Other Benefits such as rewards, access to special events, discounts and special offers in Regals sole discretion. Call us via TTY toll free at 1-800-676-3777 TTY hours are from 6:00 a.m. - 11:00 p.m CT. Monday thru Friday Short Codes What if I want to use my Subscription to see movies other than in 2D or special movie events? We asked for a restart but that didn't happen. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. The website did not show the card number in the records. The Crown Club is a free rewards program where you earn credits for purchasing admission tickets and concessions and redeem such credits for rewards. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. View Movie Club Payment Transactions. No human ever answers the phone and calls are not returned. If you make admission ticket reservations via the App, Regal will charge you convenience fees. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. No. For information about changing billing plans after that time, please contact Customer Relations. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. You can visit your local theatre to find their specific pricing policy. Please start adding first rate movies to these theatres in Citrus County, and stop making me drive to Ocala to see them. Children under 3 are free except in reserved seating and recliner locations. P. O. No. AT least I'd be able to deal with a person who is there to assist me, rather than giving money to a company that could care less that I am having a problem. You must enroll via the App. You can check your Gift Card balance anytime. You should change your password regularly to ensure security of your Subscription and follow these guidelines when choosing a password: (i) use at least eight characters, (ii) use special characters (e.g., #; $; &; *; @), and (iii) use a combination of upper case and lower case letters. For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. I missed my Subscription payment. You can contact Regal customer service via chat, email or phone. Is there any surcharge for premium seating? I then received a message that asked me to hold while my call was transferred. These boards can cause slip, trip and fall hazards for our guests as well as our staff. You can, however, use Apple Pay to make payments on the App. Who enforces the ratings? I waited for a bit, then tried again, with the same result. You will not be able to add them to the booking if they do not accept your friend request. The following terms and conditions (collectively, the Additional T&Cs) are hereby incorporated into these Subscription Rules by this reference: Please review the Additional T&Cs carefully and from time to time, as (1) they may change and (2) they are legally binding and govern the relationship between members (you, your, or Subscriber) and Regal with respect to the Subscription Program and your Subscription. You may request cancellation of your Subscription at any time in accordance with Section F.1(a) of the Subscription Rules by notifying Customer Relations at https://www.regmovies.com/rcc/contact-us. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. If your Pre-Paid Subscription Plan is cancelled after the three-month or one-year (as applicable) initial term of your Subscription by Regal under Sections D.2(c), D.2(f) or F.2(b), you may be entitled to a refund of a portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term, such refund to be determined by Regal in its sole discretion. No. I live in Citrus County, where there are two Regal Theatres. ticket-taker) and scan the QR code on your ticket confirmation page. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the NC17 rated film. The Subscription Program is a paid membership program where you pay a monthly or pre-paid fee to watch as many movies as you like. Can I refund my ticket after I make my purchase? Regal Roofing is a professional remodeling company servicing Atlanta. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. No, currently this functionality is not supported for your Subscription Pass. At any time, only one Payment Method may be attached to your Subscription. They should at least recognize that they care about us having a positive experience. For further information, please see the Unlimited Subscription Rules. You can watch as many movies as you wish, as many times as you wish, but you may not use your Subscription Pass to make Personal Reservations for more than one showtime of the same movie in the same format (e.g., 2D, 3D, RPX, IMAX, ScreenX, 4DX and VIP). The estimated total pay for a Customer Service Representative at Regal is $16 per hour. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres You are responsible for ensuring the security of your Subscription Pass, log-in credentials and Subscription information. Customer Service (Hours:Mon-Fri 7:00 AM to 8:00 PM and Sat 8:00 AM to 4:00 PM CST) Insured's Phone: 1-800-280-1466 Agents/Brokers Phone: 1-877-222-4586 American Family Agents Phone: 1-855-454-3953 Email Address: Policy Services:Customer Service Underwriting:Underwriting Accounting:Accounting Contracts/Licensing:Contacts/Licensing Mailing Address: Note: Admission policies may vary by location due to state or local ordinances. 2023 . A student discount is available at the box office and student ID must be presented at the time of ticket purchase. Login to your Regal Crown Club or Regal Unlimited account. Escape completely on a Princess Cruise. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. Who gives movies their ratings? You may have only three pending reservations made with your Subscription Pass for Subscription Program admission tickets for yourself at any one time (reservations for free screenings available to you as a Crown Club member and other reservations you make without using your Subscription Pass (including Friends and Family reservations)do not count towards this limit). FOR INFORMATION REGARDING REFUNDS IN CONNECTION WITH CANCELLATION BY YOU, PLEASE SEE SECTION F.4(B) BELOW. The Subscription Pass may not be used as proof of age. Please visit our list of Regal Unlimited locations to see the theatres that are included in your Subscription plan. Please contact Customer Relations and well help you figure it out. Note: Admission policies may vary by location due to state or local ordinances. Yes, the guests must arrive at the same time to be admitted into the movie. Look for the digital Unlimited card in your Crown Club account on the App. Plus, get advance tickets as soon as they go on sale, enjoy 10% off all food and non-alcoholic beverages in theatre. Note, though, that even if you have three pending Personal Reservations, you may still obtain admission tickets at the box office or an in-theatre kiosk for same-day showtimes. Non-movie events such as MET Opera, Fathom Events, sporting events, concerts and private screenings are excluded from the Subscription Program. A list of. Both programs use the Regal Cinemas mobile application. PG - Parental Guidance Suggested -- Some material may not be suitable for children. When making a Reservation, you may simultaneously (i) reserve one admission ticket for each of up to five other Subscribers (subject to the terms and conditions of their respective Subscription plans) that you have added as Friends (under Manage Friends and Family, which is under Subscription Details in the App) for the same showtime (each, a Friends and Family Reservation, and collectively with Personal Reservations, Reservations), and (ii) purchase admission tickets for other non-Subscribers for the same showtime at Regals standard prices (including Charges, if applicable). THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT) EXCEPT AS PROVIDED IN SECTIONS F.1(B) OR G.1(B) BELOW. I dont see it. Warren East 20 - You must be 21 or older to enter the Warren 21 wing. The ratings do not determine or reflect whether a film is "good" or "bad." Regal Cinemas has an average consumer rating of 1 stars from 134 reviews. Customer Service. (844) 462-7342. Whats going on? Regal Automotive Group is a Multi- Franchise Dealership, with a fast paced, fun working environment. Will cancellation of my Subscription result in automatic cancellation of my Crown Club account? Can I enroll if I already have an active Crown Club account? Please contact Customer Relations to discuss any issues with your Subscription that occur when changing your device. Signifies that the film rated may be inappropriate for pre-teens. Yes! FOR OTHER GENERAL INFORMATION REGARDING CANCELLATION, PLEASE SEE SECTION F.4 BELOW. To gain admission to a theatre, you must present to the usher (i) your valid admission ticket (either a printed ticket from the box office or an in-theatre kiosk or a digital ticket under My Tickets in the App), and (ii) your valid Subscription Pass. Ushers may conduct additional photo I.D. If I have three reservations booked in the App, can I still go to the movies and use my Subscription Pass? Manage your Subscription via the App or by contacting Customer Assistance (see Section G.7(a)). I have left 2 emails and 3 phone messages with the Regal corporate office and no one from Regal has called me back. Parents are urged to learn more about the film before taking their children to see it. The Crown Club Rules govern your Crown Club Account. Regal may also resubmit any and all such charges (subject to applicable payment network rules) and/or refer or assign your account to a third party for collection (in which case the collection agency may pursue claims limited to the collection of past due amounts and any interest or costs of collection permitted by law). The Photograph will be used by Regal for identification and fraud prevention purposes when you obtain and/or present admission tickets at the theatre, or use your Subscription Pass to enjoy other Subscription Program discounts and benefits. 16 per hour movies to these Theatres in Citrus County, and stop making me drive Ocala! `` good '' or `` bad. special circumstances justifying early cancellation of Crown... A paid membership Program where you pay a monthly or pre-paid fee to watch as many movies as like. For Regal Unlimited account the website did not show the card number in the top of... 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