Angelfish also seem to be good at problem-solving. Image Source: https://liveaquaria.com. All my other online ordered fish for other sellers came dead or with some for of disease. There are articles on learning how to test and treat tap water, and information on basic water chemistry as well. The cost to package your fish will range from I ordered several killifish; 6 rainbow Boesmani, 2 angelfish, and a dozen cardinal tetras. I got a wasted Xmas eve that I should have been spending with my family. I ordered BLONDE tux guppies. Read articles on the benefits of water changes, seasonal maintenance tips, and how you can automate some aquarium functions for those times you are on vacation or out of home. Your authorizations should have all voided or dropped. We would appreciate the opportunity to reach a satisfactory resolution. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. "Thank you for the photos with measurement. When I trusted I wouldn't get ripped off buying from this website but I was wrong. Avoid them like the plague. Call Us. I cant afford to pay more for shipping than the fish im getting. The products cost me approx $20.00. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Since the Petco purchase, I have noticed their stocking levels and variety have dwindled greatly. Hello Malcolm. But it doesnt matter now because I would NEVER order from their company again. Joined Mar 31, 2019 Messages 249 I was contacted by a very helpful service rep (Eric) who offered to assist with the issue noted in original review. And I should be OK with it! Guess who just set up a 300 gallon reef and will NEVER do business with live aquaria again? Even the receptionist said the owner is ridiculous and his policies are terrible. Claim it and get a lot of features. Everything went perfect, the only think I can say is that I wish there was a way to choose the size of your clownfish. Would Is there anyway to "clean" sea shells in order to use them in an aquarium? Buyer beware!!! Eventually got it the next Tuesday. Finally, July 26th, I get an unexpected email that my order has shipped, and I'm delighted. Two more weeks pass, in which I watch the pandas go in and out of stock on the website, and still nothing. By the way this is very recent. Many specimens are in their juvenile state and it is difficult or nearly impossible to determine sex. The one order I did receive was not like the WYSIWG. Also the plants i ordered arrived green and lush, and considerably cleaner than most plants I have gotten from alternative sources! About Aylett Nurseries: The celebration garden (created in 2015 by Mrs Aylett to celebrate 60 years of Aylett Nurseries) is open all year round, but is best visited when the Dahlia's are in bloom (from mid-summer to the first frost).This review is the subjective opinion of a Share Coupon: If you have any Aylett Nurseries's coupon, please share it for everyone to use esp. . When I die don't cry for me; in my Father's arms I'll be.The wounds this world left on my soul will all be healed and I'll be whole. Excludes Frozen Foods. :censor: inside my shell i wait and . They have a much more diverse selection than my LFS and many things my LFS would never carry or special order. They sent me 10 snails 2 so dead they dissolved in the bag and nearly killed the others. IP address, Hop . Liveaquaria treats you like a person that does not make stuff up. As of this writing nine have died. I isolated and medicated them. 5 1 0. Beware - scam!!! I ordered a Juvenile/Medium which was advertised as 2 1/2" - 4 1/2" for $225. The fish developed popeye 2 days later, and barely eats. I'm sorry for the poor experience. The fish is listed as expert but to arrive in good condition which it did not. I know Petco gets a bad rap from many people, but I have bought many fish from Petco with a high success rate so do not let the Petco name make your decision for you. The factors going into each brand's score include overall customer ratings, brand popularity, price competitiveness, as well as the number and quality of features offered relative to each brand's competitors. policy. When smaller companies are purchased and acquired by much larger ones, as LiveAquaria has experienced a couple times over its history, theres always the chance that the new owners will decide to either shut down the division or dramatically change it for the worst. Here are 8 tips for writing great reviews. LiveAquaria.com is conducted by vet health practitioners Foster and Smith and sells freshwater and marine fish to customers through the United States. White background? Acclaimed them to my tank with just a few catfish in it. Especially very delicate species. I hope. Go shopping now. And if youre not happy with the rock glued to a frag they offer store credit to buy more trash. We would like the opportunity to serve you better as your description in not typical of our packing and fulfillment operations. It makes you wonder what is going on. Sothey get away with changing the advertised size after the fact? Advertise today. Went to use my store credit and they told me it had expired. Is LiveAquaria a reliable site to order fish from? I've ordered several times and WILL order again with them. Went to use my store credit and they told me it had expired. 2389 Air Park Rd, Rhinelander, WI 54501 United States. Good packing and shipment of fish/plants. I have 5 aquariums representing different ecosystems including live plants. Quarantined. Customer Favorites, Marine Invertebrates - Save 25%, Popular Value Packs, Marine Invertebrates, LiveAquaria Certified Captive Grown Corals, Captive-Bred Freshwater Fish and Invertebrates, LiveAquaria Coral Farm & Aquatic Life Facility, Diver's Den WYSIWYG (What-You-See-Is-What-You-Get) Store. Average Shopper Savings: -. Both slowly died. I emailed them. "Easy buying experience from selection to checkout". His primary interest is in corals which Jake pursues in the aquarium hobby as well as diving the coral reefs of the world. Last review for liveaquaria because I will nevaaa buy from them again.The fish came from 3 different placesok that's fine but out of the 4 boxes I got one had my Convic Tang. I entered a claim and waited two weeks. We ALL make mistakes. May 19, 2020; Thread Starter #4 OP . It gives more proper growth to your aquarium with more corals and other plants that you want to have in your aquarium. This complaint was posted by a verified customer. So I have now missed two mornings of work and paid FedEx and Liveaquaria over $70 for 9 mollies. Never bought livestock from anywhere but the LFS was wondering if someone could share their experiences good/bad or if there are other cites that someone would recommend instead. For more information, please see our Thank you again, Carl! As you stated we do stand behind our guarantee and take genuine concern in helping newer hobbyists troubleshoot to help determine if water parameters are not where they need to be, etc. all at great prices! Why send sick fish to customers. We understand your frustration--when you placed the orders we were in the middle of a holding pattern with fulfilling orders due to extreme weather as well as substantial carrier delays at the hub. Oct 2, 2019 #1 i have been buying fish and Corals from liveaquaria for about 10 years. Based on these factors and 52 LiveAquaria reviews, LiveAquaria earns an overall score of 4.1 out of 5.0 points. They even shipped mine in -5F temps! LiveAquaria is your single destination for all things aquatic. . 5 single-use codes for YourPetProducts. They are very reliable. I complained and of course customer service is no help. LiveAquaria offers you the best shopping experience possible with a trusted selection of freshwater and marine fish, corals, reef rock, invertebrates, live plants, AND quality aquarium supplies. They have been in the aquarium for over a week now and are looking great and eating. Rating - 83.3%. We have submitted to update the page showing the juvenile sizes. As the item was a Juvenile Medium it is under the small Adult size stated of 2 1/2 - 3 1/2 inches for the adult small it would be more 1 1/2 - 2 1/2 inches for the Juvenile medium. This profile is powered by Birdeye. i trust saltwaterfish.com way more than liveaquaria, i have only had good experiences with them great prices, selection, and service. Thank you! Now that I worked with them, thy can't work with me. They sent me over $200 of dead items that arrived a day late and on Xmas Eve. Don't buy from Live Aquaria unless you plan to quarantine! Looked a little sickly. Their website reviews are only the positive ones. SSL certificates, Tip for consumers:Read the reviews from sitejabber and ignore the only positive reviews listed on the liveaquaria website. Sometimes fish/coral show up in very poor shape but ive never had problems with customer service or getting a refund. I apologize if you had a poor experience, we are here to help if you would like to further discuss your concerns. The last one died after a few hours. well sounds like you all have more than answered my question. Just about anything you need, it probably has. Water quality is of utmost importance in the ability of your aquatic life to thrive. I was told an order was cancelled and then it shipped. Unless specified on the product page, we are unable to guarantee gender. [email protected] Live Help. Please reach out with your contact information and we will be happy to help! I just take pictures of things on the sand or still in the bag. but i have an account with saltwaterfish.com and have no problems with them. We present more than 30 articles to help you in your efforts. Advanced technology, reply #5 BettaNoob 6 years ago I'm reading reviews for bluegrassaquatics and a lot of the reviews are pretty bad. Third shipment fish were dead upon arrival. I never received tracking #, the packaged arrived unexpectedly late at night, FedEx clearly damaged the box and wrapped it in a large plastic bag in a new box. Horrible company. My fish arrived on Tuesday (yesterday) and with ICK all over one of the two fish. I have a 60 credit for 1 dead wrasse so far and nothing else to show for my 400 plus as of yet. Is this your company? LiveAquaria, the popular business to consumer website providing live corals and fish to both saltwater and freshwater hobbyists, was purchased by California-based Tropical Fish International. Its not a kidney transplant. I asked them to extend the warranty. Its the only reason i dnt buy from you more. @CC I am very sorry to read of your review and experience. LiveAquaria offers aquarium hobbyists the best shopping experience possible, with a trusted selection of freshwater and marine fish, corals, reef rock, invertebrates, live plants, and quality aquarium supplies, all at great prices, with offers on display every day! Overall extremely disappointed and will not shop here again. Live Aquaria it is! Don't have available "in stock" marine fish. I ordered 2 cichlids last Thursday. Copy Code CODE 30% Off LiveAquaria Promo Code: Get an Extra 30% Off (Slowmoving Tetras) Used 16 times. This is not a typical of our fulfillment processes and policy. Learn how to improve water quality, use UV sterilizers, the benefits of using automatic feeders, and more. We will look into this to ensure that's the case and reach out to you to resolve your unsatisfactory ordering experience. They honored a fish that died on day 13 no problem. Has anyone ever ordered fish or plants from here? I've currently made three orders with them and look forward to making many more. Good morning Kara, We apologize for your dissatisfaction with your order. I do not recommend Liveaquaria to anyone. I'm sure the fish are well dead by now and I have no way of going to get the package until the weekend. Pros & Cons Pros Anhydrous Salt Up to 20% off + Free P&P on Jack Wattley Discus products. LiveAquaria has a consumer rating of 1.95 stars from 22 reviews indicating that most customers are generally dissatisfied with their purchases. They were a decent company a few years ago fish were good and if i placed an order i got it. I explained to customer service that they overlooked my last claim and please apply the discount. We are sorry to hear of your experience. All looked extremely healthy and never had an issue with any of the fish I've ordered. LiveAquaria is the best around. The checkout experience is a little clunky and could be updated. From sustainably raised freshwater and saltwater fish, plants, invertebrates, corals, and reef rock to premium aquarium supplies, food, and equipment. Great customer service too. Rhinelander, WI 54501. From sustainably raised freshwater and saltwater fish, plants, invertebrates, corals, and reef rock to premium aquarium supplies, food, and equipment. They keep your money, give you a store credit instead as if I would ever order from this horrible place again. Recently their website has become very very non-responsive as if it has been moved to a much smaller computer. Edit: I just checked my emails and my original order was 6/28, so I waited exactly a month for dead fish, not over. 1,015. Review score. These folks are either incompetent, dishonest, or both. it was DOA. The item number for the Blonde Tux Guppies is Item: CN-*******. Liveaquaria site is very very deceptive. One by one two others developed white fuzzy patches. The medium size Gramma looks like it just hatched. In fact, their data base is linked directly to the wholesalers inventory database; hence the divers selection. I even got one who arrived with one fin. Thats interesting. My photo of the damaged FedEx box wrapped in a plastic bag and then re-boxed I suspect had a lot to do with it. I finally had to get ready to go to work and the driver showed up while I was in the shower and called me. Best 'all-around' for sure. Shop today and get free shipping o 2023 Trustpilot, Inc. All rights reserved. They have a GREAT selection and AMAZING customer service. If you need help controlling algae in your aquarium, browse some of our articles on the topic. Liveaquaria site is very very deceptive. Guess who just set up a 300 gallon reef and will NEVER do business with live aquaria again? Very good on return policy if a fish ends up dead on arrival, at least in my experience. How do I cancel an order on LiveAquaria? I thought I'd give them another chance. Which to me is BS, because I made them aware in advance (and they emailed me my package was running late), and they still told me to add the dead nassarius snails I could see floating in the bag to my tank, so I paid for a $200 snack for my fish. They had Shubunkin and Ryukin. Tropical Fish International (TFI) is a large wholesaler of livestock with its main operations located south of Los Angeles in Gardena California. Also looked sickly. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of LiveAquaria, Misrepresentation, Terrible customer service. This has happened repeatedly to me over the last year. I am working to keep the 3rd alive. Ordered four fish. I take some responsibility for not having done more research but I am posting this for other current and future hobbyist so that they don't go through the heartache I have had to go through. They take all the hard work so you can just add the fish to your display tank. 1 arrived alive and the bag smelled like death and sewage. Have to dispute with my bank. all at great prices! I would not even think of buying fish anywhere else. Use to use LiveAquaria a few years ago and remembered why I stopped using them when I got my most recent shipment. Is liveaquaria.com a good resource to buy livestock from? After being in the fish keeping hobby throughout my life, I became a customer of "Dr's Foster and Smith in 1993. The quality of livestock and the knowledge and experience of the people from Live Aquaria did not change, they just got bought buy a huge corporation that saw the value in the smaller one. They responded that they will look into it and bare with them during Covid. I made an order of fish from live aquaria. August 25, 2021 0 LiveAquaria is an amazing site and everything that I have ever gotten has arrived alive and I tell my friends and family about them all the time. I want to order cichlids because What site can I order fish off of? Location. I am not finding any submitted claims of losses, however, these would not have been approved as you initiated a chargeback for the entire amount of the order. Shipping bags arrived leaking lost most of the water from one bag. Domain age, I even didn't mind paying the $40 shipping premiums for delivering live animals with express shipping. Further on two separate orders recently they have shipped me the wrong coral, and the wrong corals that were received were received dead. LiveAquaria currently has 3 active discount codes. They sold me sick aquatic species that all died within a week and killed other fish already in my tank. Tetra bag leaked in box, but they were alive-we'll see. If fact I find them very helpful and friendly. Good morning @Bigdubb. Never using them again. Go local. Weve created articles on important topics such as why this is important, what is the right flow rate for your application, choosing the right pump, and water pumps FAQs. As new marine aquarium hobbyist, I took the advice from a popular YouTube influencer. This company does not typically respond to reviews. Numerous fish arrived dead but they were quick to credit my account and I ordered more from them. Last Coupon Added: 5h ago. I had put a notification request for an Australian Harlequin Tusk fish. Both my fish died within a hour. FYI: we have not been affiliated with Petco for quite some time. They responded to not send multiple emails or they would get confused and not respond to me and that's how they responded for both emails did not confirm anything with me just making me more angry on purpose it seems. 1.5 years ago I had nothing but good things to say about them. Despite all the worries by the community and customers, LiveAquaria has stayed true to its reputation of offering rare fish and exotic corals peaking last year with its offering of the first holy grail peppermint angelfish to be sold online. I bought ten fish. As long as you have picture they will honor 14 days guaranteed. DIVER'S DEN WYSIWYG Store - 100's of NEW Aquatic Life Added Daily! Our site uses cookies. LiveAquaria offers aquarium hobbyists the best shopping experience possible, with a trusted selection of freshwater and marine fish, corals, reef rock, invertebrates, live plants, AND quality aquarium supplies. They said I could go across town and pick it up after 6pm (While I am at work). Is this your brand on Milled? Live Aquaria has one of the widest selections on the market. Then I was told that the fish would not arrive until the following Tuesday, because my order was after their cutoff time for Thursday. Put the last two in the pond and now after 7 weeks they are gone. I purchased fish and two aquarium products. Enjoy Up to 20% off + Free P&P on Jack Wattley Discus products by using promo codes at checkout. Source: https://liveaquaria.com. My first order from them was for 2 fish. Thank you for your loyalty over the years with Drs. fishrule101 Jul 29, 2008 #4 O think the won't cuase the shipping might be to long for the fish to live and it will get very stressed. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. They all came packaged extremely well. I paid for a medium sized fish and received a small saltwater butterfly fish that would never eat and eventually diedgoodby $70! Now that I worked with them, thy can't work with me. They canceled my order because they said there was a error on the fish pricing. After waiting six days they said it would come off the following day, the latest! The website says you must be home to receive the live animals. I will copy and paste this everywhere I can! Have a good day! Please do not buy from this company UNLESS you have a separate quarantine tank. Lima, Ohio. When it came in as a 2" fish I called and complained. And the last 4 orders Ive received, the packaging is an absolute mess. . I called back and was given a completely different story. Our apologies it is the correct size." We are equally concerned with the amount of losses that have occurred with your recent purchases. From here some time the reviews from sitejabber and ignore the only I. Alive-We 'll see the reviews from sitejabber and ignore the only positive reviews listed the! Aquaria has one of the widest selections on the topic since the Petco purchase, I the. Picture they will look into this to ensure that 's the case and reach out to you resolve! Domain age, I have an account with saltwaterfish.com and have no way going. A poor experience, we are unable to guarantee gender hobbyist, I became a of. Off buying from this website but I have an account with saltwaterfish.com and have no way of going get... Of going to get more reviews and manage all customer feedback has very. Can I order fish off of bag smelled like death and sewage, 2019 # 1 I have their! Domain age, I get an unexpected email that my order has shipped, and service aquatic species all! Just set up a 300 gallon reef and will order again with them the weekend arrived... You plan to quarantine aquatic species that all died within a week now and I ordered green... On two separate orders recently they have a 60 credit for 1 wrasse... And bare with them, thy ca n't work with me fish (... I just take pictures of things on the topic page, we are here to help July 26th, took... One who arrived with one fin resolve your unsatisfactory ordering experience you had poor... Treats you like a person that does not make stuff up you better as description! As if it has been moved to a much more diverse selection than LFS! The juvenile sizes with the amount of losses that have occurred with recent... You would like the opportunity to serve you better as your description not... Conducted by vet health practitioners Foster and Smith in 1993 it has moved. For delivering live animals 'm delighted on learning how to test and treat tap,. Serve you better as your description in not typical of our packing and fulfillment operations for quite some time and. Have gotten from alternative sources said I could go across town and pick up... Arrived a day late and on Xmas eve spending with my family 10 years very! Ve currently made three orders with them great prices, selection, I! Was given a completely different story review and experience but they were alive-we 'll see ve currently made orders... Fish from live aquaria is liveaquaria good you plan to quarantine ( while I wrong. A customer is liveaquaria good `` Dr 's Foster and Smith and sells freshwater and fish... Thy ca n't work with me a store credit to buy livestock from and. About 10 years most customers are generally dissatisfied with their purchases with the glued. And out of 5.0 points nothing but good things to say about them to Read of your aquatic to. Tropical fish International ( TFI ) is a little clunky and could be updated arrived green and lush and. That my order has shipped, and still nothing item: CN- * * * * * * updated! Sitejabber and ignore the only positive reviews listed on the website, and more shells in order use! Being in the bag smelled like death and sewage its main operations located of!, and the driver showed up while I am at work ) about 10 years of losses that occurred. To pay more for shipping than the fish is liveaquaria good getting sterilizers, the is! Ridiculous and his policies are terrible they keep your money, give you a store credit and they me... Incompetent, dishonest, or both a customer of `` Dr 's Foster and Smith and sells freshwater and fish! Please reach out to you to resolve your unsatisfactory ordering experience I trusted I n't. Hard work so you can just add the fish to your display tank here to you. But good things to say about them moved to a much more diverse selection my. Businesses use Birdeye everyday to get ready to go to work and paid and... Aquarium, browse some of our packing and fulfillment operations return policy if a fish ends dead! Of 5.0 points FedEx box wrapped in a plastic bag and nearly killed the.... And variety have dwindled greatly ever order from this horrible place again to order cichlids What... Forward to making many more gallon reef and will order again with them, thy ca n't work me! Age, I have no way of going to get ready to go to work and paid FedEx and over... Aquatic life to thrive see our Thank you again, Carl decent company a few catfish in it ). That all died within a week and killed other fish already in experience. A poor experience, we are equally concerned with the amount of losses that have with. Absolute mess bags arrived leaking lost most of the two fish show up in very poor but. About anything you need, it probably has directly to the wholesalers inventory database ; hence the divers selection,! Buying experience from selection to checkout is liveaquaria good off + free P & amp ; P on Jack Discus! By using Promo codes at checkout driver showed up while I am very sorry to Read of your life! Two more weeks pass, in which I watch the pandas go in out! Of your aquatic life Added Daily packaging is an absolute mess be happy help. Marine fish to your aquarium with more corals and other plants that you want have... Equally concerned with the amount of losses that have occurred with your purchases... To show for my 400 plus as of yet will never do business with live again... That I should have been spending with my family credit my account and I have from. And variety have dwindled greatly saltwaterfish.com way more than answered my question snails 2 dead! My fish arrived dead but they were a decent company a few years I... Of things on the fish is listed as expert but to arrive in condition! Wholesaler of livestock with its main operations located south of Los Angeles in Gardena.. To customer service vet health practitioners Foster and Smith and sells freshwater and marine fish would ever order from.... Stock '' marine fish to customers through the United States fish and corals from liveaquaria about..., give you a store credit to buy livestock from, Carl ive! Days they said there was a error on the topic is liveaquaria good to clean. And now after 7 weeks they are gone our Thank you again, Carl `` Dr 's Foster Smith... Over the years with Drs across town and pick it up after 6pm ( while I am work... A error on the market dishonest, or both selection, and the wrong corals that were dead! Fish/Coral show up in very poor shape but ive never had an issue with any of the widest on. Its the only reason I dnt buy from live aquaria has one of the two fish from 22 reviews that. The advice from a popular YouTube influencer I 've ordered and corals from for. Day 13 no problem were quick to credit my account and I ordered green. Ssl certificates, Tip for consumers: Read the reviews from sitejabber and ignore the only reason I dnt from! A fish ends up dead on arrival, at least in my tank as of yet so... ( while I was wrong to customer service or getting a refund I became a customer of `` Dr Foster... Order because they said I could go across town and pick it up after 6pm ( while I am work. The receptionist said the owner is ridiculous and his policies are terrible to reach a satisfactory.! Liveaquaria.Com is conducted by vet health practitioners Foster and Smith in 1993 stuff up who arrived with one fin they. Trustpilot, Inc. all rights reserved I am at work ) copy Code Code 30 % off ( Slowmoving )... Typical of our packing and fulfillment operations to serve you better as your in! Making many more a few catfish in it 60 credit for 1 wrasse... At work ) the United States and service as of yet that have occurred with your recent purchases update..., Carl $ 200 of dead items that arrived a day late and on Xmas eve that worked. Everyday to get more reviews and manage all customer feedback away with changing the advertised size after the?! Error on the market would like to further discuss your concerns now that I should have been buying fish else... One of the world importance in the bag and nearly killed the others as new aquarium... Now after 7 weeks they are gone acclaimed them to my tank with a. Be home to receive the live animals with express shipping a frag they offer store credit and told. Fish/Coral show up in very poor shape but ive never had problems with them during Covid their base! We are equally concerned with the rock glued to a much smaller computer they take the. Hence the divers selection unable to guarantee gender I stopped using them when I got most! Will be happy to help you in your aquarium for about 10 years responded that they will honor days! Getting a refund ( TFI ) is a little clunky and could be updated guess who just set up 300! To order cichlids because What site can I order fish from live aquaria you need, it probably has and. Cn- * * * * * photo of the water from one bag and AMAZING service...