Any and all implied warranties are excluded. Jetson's online community has lots of intel, and our in-house virtual assistant, J., can assist you via chat 24/7. . Please note that this can take up to 24 hours. Powered by lithium battery. Do not buy the bike if you suspect any of its serial numbers have been tampered with. All fees will be covered by the flat rate fee. Keep all packaging and paperwork until the inspection process is complete. Atlas. If the returned products are in original condition according to Clause,we will agree to refund the paid amount. Always keep receipts from any services performed to the vehicle by an authorized distributor or service center. When replacements are required these can be purchased from your local bicycle shop. Watch. Technical Support Hours Monday -Thursday 9:00 am - 4:00 pm PST. Two (2) Months from the date of purchase on the batteries. Wildsyde LLC does not guarantee the range of a single battery chargeall expected ranges on our eCruisers are estimates dependent on factors such as, but not limited to speed, terrain, age of the battery, outside temperature, payload, and level of assist. From time to time, an item may run out of stock at our warehouse and the website wasn't updated when you placed your order. QuietKat frames come with a lifetime warranty. This includes any parts deemed to have been damaged in shipping. Add. The warranty will be voided once the original parts are replaced or removed. AmericanElectric does not pay shipping fees for incoming batteries; however, we will pay to ship replacement batteries to you. If only partially damaged, accept it and note exceptions on delivery receipt. and Shipping To return your product, you should mail your product to: Revolve, 258 Saw Mill River Road, Elmsford, NY 10523, United States. Returning an Oversized ItemItems are considered to be oversized if they are heavier than 30 pounds. Bikonit eBikes Return Policy: All Bikonit all terrain ebikes can be returned and refunded within 15 days if you are not satisfied with the bike that you received . If the item wasnt marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Yes. TVS Jupiter is a scooter available at a starting price of Rs. We will not replace any part damaged by the user. Bikonit, 4422 E Airport Dr, Str A. Ontario, CA 917617. You must provide a video of the rim showing that the wheel is not true. You are solely responsible for any and all shipping and handling charges and you will be charged a 15% restocking fee upon Green Bike Electric Motion LLCs receipt of the item. We dont guarantee that we will receive your returned item. Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way. Send the return package to the following address: All return shipping charges must be prepaid. You must be present at the location and time of pickup. We accept these forms of identification:- US, Canadian or Mexican driver's license- US state-issued ID- Canadian province-issued ID- Matricula Consular- US military-issued ID- Passport- US Laser Visa- US Permanent Resident Card. Contact Us. Once the returned item is received, a gift certificate will be mailed to you. Between the hours of 9am to 9pm EST, J. can also connect you with the superstars on our . The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product sold by a non-authorized reseller or retailer. We will also notify you of the approval or rejection of your refund. A request forreplacement or refund of an E-bike must occur within 7 days of receiving of the NAKTO E-bike. Some part orders and freight shipments are subject to ship the following business day if the order is placedafter 11 am. The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging. kilogttam 3 yr. ago. Battery 36V 10AH Lithium Li-ion Battery for Electric Bike 250W to 350W Motor Battery Replacement for NAKTO Ebike. ElectricByke.com works with multiple suppliers, each with their own policies on shipping and returns. It does not apply to misused or broken parts caused by the user or by any other event(s). As an industry standard, some bikes might have minor cosmetic blemishes due to the nature of shipping. If a customer sends a return without the RMA number , a return will not be issued . IMPORTANTIf there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. Where is the best place to mount the battery? AmericanElectric does not offer this warranty on products purchased from second-hand sellers, non-authorized AmericanElectric dealers, products purchased used, products purchased via outlet centers, etc. Safara Ride On Charger Sold Out. $100.00 Extra Cost =If unit is shipped by freight home delivery to NYC Area, Marthas Vineyard or Island Delivery within 48 contiguous United States. Liabilities forconsequential damages under any and all warranties are excluded*. Customer is not responsible for any additional fees associated with the delivery of their unit. Port/pier/dock deliveries are also subject to additional shipping. After 30 business days, the item will be disposed of or donated.Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. Any battery faults due to a manufacturing defect will become obvious within the first two months of use. Outside temperature, rider weight and wind to name a few. The baked paint finishing on frame and other parts may become corroded and flake off due to external causes such as sweat, collision or abrasion. 10 reasons to buy. If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card. 1 Variant available. Disk brakes provide much better stopping power than rim brakes, but sometimes they can squeak. Want to Order or Have any Query? (Damages reported after 3 business day, are considered not valid.) (If you need the pick up service, please tell us and we will arrange a return label with the pick up fee for you, but you need to pay this pick up fee. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us atorders@electricbyke.com. Shortage Notations: If part of shipment is missing, write the number of pieces actually delivered on the delivery receipt and circle it. Warranty is non-transferable and we will NOT offer a warranty on any products purchased from second hand sellers, non-authorized Dealers, products that are purchased used or products that are purchased via outlet centers. Refunds will be for 100% of the entire purchase price including the original shipping costs. The warranty does not cover finishing (of frame and parts). Lifetime technical support is provided to each customer that purchases an X-Treme Bicycle. $400.00 Extra Cost =If unit is shipping to Canada by ground (FedEx or UPS). Your Jupiter Bike is water resistant, not waterproof. Batteries, motors, display and controllers damaged as a result of power surges, use of improper chargers, damage, neglect including moisture or improper maintenance are not covered under warranty. If vehicle is used in competitions or racing. Check for holes, water stains, and tears. Watt Hours. Due to the large size, it may not be possible to be placed at your door. Listen for something broken inside. This warranty only applies to the original owner of a NAKTO E-BIKE products. 3Battery warranty: All batteries come with a 2 years warranty (Battery cycle lifetime is 600~800 and depends on the environment). deliveries. SwagTron KDDJ-LN13 Swappable E-Bike Battery Pack for Eb-7 and Eb7 Plus. All other parts returns must be returned within 15 days of purchase. Lots of different things can affect your Jupiter Bikes speed including weight of the rider, temperature, and charge on the battery. All products must be returned in good condition, to insure a refund or credit. Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit. We will not replace any part deemed to be damaged by the user. Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence,improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other thannormal, extreme riding, modifications and alterations. Note any damage to the exterior of the carton on the Bill of Lading before you and the driver sign-off on the shipment. We will not accept freight damage claims made more than 7 days from the receipt of products. X-Treme does not cover any labor charges for transfer of bicycle components from original frame to replacement frame. Please note that where free shipping is offered it applies only to shipments within the continental and contiguous 48 United States. In cases where multiple components are missing, you may be redirected to the retailer for assistance. 12 Month (ONE YEAR) Battery Limited Warranty. How to Replace Brake Pads We will also notify you of the approval or rejection of your refund. Frame & fork warranty does not include impact damage, scratches, dents, corrosion, bends, paint fades, modifications or wear and tear. Original purchase receipt is required. Pinpoint the locations of all defects. Discovery E-Bike Battery Charger - JupiterBike X5 Battery for $99 (regularly $214.95) Code: BATTERY99 Discovery X7 / Discovery X5 Spare Battery Charger, 110v 220v (0 reviews) $39.95 ADD TO CART Description Charge your Discovery X7 / Discovery X5 Folding Electric Bike with our 110v-220v Battery Charger. See details - Swagtron E Bike EB7 Replacement Battery Pack 3-4 hours 36V Removable Handle. Tickets are answered in the order received. Note any damage to your products on the Bill of Lading before you and the delivery driver sign-off on the shipment. If we are unable to cancel your shipment, you will need to follow the warranty and returns policy for your bike's brand after delivery of your product. 4 if you have questions or problems with this procedure. It suggests that between 2018-2025, the market will grow at a CAGR of 4.9% and may reach 24 billion by the end of 2025. Is my Jupiter Electric Bike device waterproof? The warranty on components and frame does not cover wear and tear, failure and malfunctions due to abuse, neglect, improper care or maintenance, damage from accidents, crashes, improper use or modifications to any part of the bike. Installation of components, parts or accessories not originally used for or compatible with the bicycle as sold. To access our technical support department click on this linkhttps://support.x-tremescooters.com/. One (1) Month from the date of purchase on the scooters charger. Mar 07 If you wish to ship to Alaska, Hawaii, or Canada give us a call or contact info@electricbyke.com via email. Damage to parts or malfunctions caused by performing bike stunts or jumps. We report the amount of the sale on the Customs form. Refunds will be issued within 2-3 weeks of the companys receipt of the returned item. Compare. Be sure to keep all your packing materials including the pallet. The warranty applies only to the original owner only and must be registered at Wildsyde.com within 30 days of original purchase. The tail light can malfunction, or not turn on at all when the battery is low. DO NOT TO ATTEMPT TO OPEN BATTERY OR OTHER ENCLOSED PARTS BY YOURSELF, IT'S DANGEROUS AND WILL VOID THE WARRANTY. Is it damaged? A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery. Check first. If any battery should become faulty within the specified warranty period, we will replace that battery free of charge. To be eligible for a return, the item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it, Subject to a 25% restocking feeCustomer pays shipping both ways, No returns, except in EXTREME cases of breakage/malfunction, Please email us with TRACKING NUMBER after you send your return by emailinginfo@qualisports.us, To return your product, you should mail your product to. Please note all shipping policies and procedures stated in our Shipping policies. We do not cover normal wear and tear on any components. With a concealed battery and hydroformed aluminum frame, riders and . Throttle vs. . Frame replacement is for manufacturer defect only. The warranty is limited to the terms listed below: If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse. The cost to return those parts is the responsibility of the purchaser. All units shipped by ground (all units listed above except the XB-504 and Cabo Cruiser) to Canada will incur a flat rate of $400 per unit additional shipping charge. . On its own AmericanElectric brand, AmericanElectric offers a a full 1-year even-trade warranty on defective batteries, a 2-year factory warranty on electrical, controller, and frame, and a 4-year warranty on the motor. Upon delivery, immediately inspect your products for damage. Place the battery in your freezer for 24 hours. Wheels: 16. Batteries are subject to a stringent wear and tear clause. Filter Clear All. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.EMAIL SUPPORT@OLYMPICBREEZE.COMPLEASE READ!It is the customers responsibility to return the product to the correct warehouse in new condition and in the original packaging. The LED light on the charger will turn from red to green when the battery is fully charged. You are solely responsible for returning the item to Green Bike Electric Motion LLC at the mutually agreed upon return location determined when you process the return. If you are approved, then your refund, minus payment processing fees. Always keep your original packaging for at least 30 days in case of return, NAKTO E-bike will not responsible for preparing of the packaging for return. 1) Customers opening any components by themselves, 5) Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold, 6) Damage or failure due to accident, misuse, abuse, or neglect (such as the with battery). You can use UPS or FedEx Ground if your order was delivered by one of these carriers. 2021 Jupiter Electric Bikes. Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, we will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery and the necessary photos are provided (see below). As mentioned above this warranty does not apply to the tire, spokes, brakes, rims, and other mechanical components of the bicycle. Main parts have a warranty of one year. Your only remedy under our warranty is the refund (90-day satisfaction guarantee) or the replacement (1-year warra QuietKat will not accept the returns of products after 30 days. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Get Quote. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address youprovided when checking out. You may contact our Customer Care Department toshipping weights and dimensions, warehouse address for pickup and directions for sending the prepaid label. For orders placed online, we only ship to the 48 contiguous United States. Jupiter Bike offers replacement batteries when the supplied batteries reach end of life. Press Up or Down arrow to adjust the large flashing value to 60. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. MBI Sport Inc. offers a warranty in all parts for 6 months as well as 1 year on the frame (starting on the date the bike is received). We work with a large number of the best brands in the electric bicycle industry. Unauthorized modifications. There are no guaranteed transit times. 2021 Jupiter Electric Bikes. Those returns aresubject to a15% restocking fee on the purchase price, as well as return shipping fees. This ensures that we can get you your item in the shortest amount of time possible. We ship all our electric bikes via ShipBikes. $999.99. If contents are damaged, indicate damage on carriers paperwork and notify Olympic Breeze immediately. Make sure that you have checked the serial numbers before you purchase the bike. (71) Compare Product. Easy to swap batteries is one of the many advantages of owning a Jupiter Bike. Should you add additional posts to your ticket prior to a technician responding, your ticket will be placed at the end of the line. Mike - I don't know much about the batteries. In the event that there are manufacturing defects that cannot be repaired with reasonable effort, a request for replacement of the E-bike must occur within 30 days of receiving it. All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. 5 Left Back In Stock. Please request a Return Merchandise Authorization. If a credit card is not on file you will receive a bill for this charge. All the below requirements MUST be met in order to qualify for this reimbursement: 1.You must notify us within 5-days of receiving your bike. current price Now $589.99. Clear All. We hereby inform the buyer that Green Bike Electric Motion LLC is not responsible for any liability that may occur which could possibly apply to the product and / or its user due to the usage of the product and that the customer alone is solely responsible for third party insurance and / or other insurance as required by the nature of the particular product. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owners manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Shipping & Handling is not included, beyond the original standard warranty period, and will be the responsibility of the customer. Remove the mailing label portion and include the remainder of the slip in the return package. All other components and add ons such as racks will have a one year warranty (Carry bags have no warranty). Ifthe bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps. We ship daily via UPS Ground, Fed Ex Ground, AIT Worldwide Freight, Road Runner Freight, Priority Freight and Saia Freight to the lower 48 states. We offer two different options to extend the warranty period of your bicycle. Valid warranty claims will be processed within one year of the initial purchase. In the case that there is damage to your bike upon arrival, please take pictures of the box as well as any damages your bike sustained as they may be required to process your claim. Olympicbreeze.com goal is to fulfil your order within 2 hours of your purchase. Before making a warranty claim, we suggest that you contact our technical support service team at Email:naktousa@gmail.comas there may be a simple fix for your problem. The warranty information can be found under Warranty tab on a product page. Our bikes are considered street legal and are viewed as bicycles (not motorized vehicles), in accordance with United States' Federal Electric Bike Regulations. We do not cover scratch, dents or other cosmetic damage not caused by X-Treme. Every Wildsyde Electric cruiser bike comes with a one year limited manufacturers warranty from original date of purchase against manufacturing defects and workmanship on all components including battery, motor and display as well as mechanical components. Bought my wife a bike for her birthday, but my daughter took it for a ride. Any item that is returned more than 14 days after delivery. Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us. Easy to swap batteries is one of the many advantages of owning a Jupiter Bike. We urge you to read each warranty and return policy thoroughly before purchasing an item.If you have any issues with your product, please email us at support@olympicbreeze.com and we will assist you in filing a warranty claim with the manufacturer. X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts. If unit is shipped within 48 states by ground via UPS or FedEx. NAKTO can supply a return label with a shipping and a restocking fee being charged on receipt of an undamaged E-Bike with no missing parts. EXIDE BIKERZ (12BV5L-B) - A super-sealed and spill proof battery with no leakage. X-Treme does not pay the shipping fees to return the batteries to us however we will pay to ship the batteries back to you. Tires and inner tubes are warranted to be free from manufacturing and material defects for 30 days. $50.00 Extra Cost =If unit is shipped within 48 states by freight home delivery to customers residence. Take pictures of any damage that is found, and date the images when possible. Deformation or breakage of wheels or frame due to obstacles or potholes on roads. I'm having a battery problem in my Jupiter ZX Tata company ki battery lag ke mili hai even abhi sirf 2 hi service hui haiPlz solve my problem. Noises or vibrations generated by rotating parts, such as pedals, front and rear hubs, steering system, shock absorbers and cassette or free wheel, that do not affect general functions. Exide Vrla Battery, Usage/ Application: Automobile 3,000. Do not order items that are illegal to import into your country. Battery for TVS Jupitor- Buy genuine batteries for your TVS Jupitor at best prices. . Get Quote. Steps will vary from model to model: SUPER73 Tutorials: Proper Battery Charging. The tire and inner tube warranty does not include damage from normal road hazards, flat tires, tire cuts and the like, skid wear or blowouts from over inflation or other such misuse, or normal wear. We strongly suggest customers pay for home delivery of these large freight items unless they are prepared to drive to the nearest terminal and load / unload these large heavy items themselves. Estimated Arrival: Between Bikonit would arrange for and cover the return shipping fees. Take pictures of any damage that is found, and date the images when possible. (see details below). Shipping charges included in the Purchase Price of the Merchandise are non-refundable. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects . Straightening Your Brake Rotor (Truing) Many perceived warranty claims can be resolved via digital or tele-communication. This fee is charged to us by UPS for incorrect addresses and will be billed to the credit card your order was placed with. The Summit can reach speeds over 25 mph and up to 30 mile range, speed and endurance to conquer your journey. _______________________________________________________________. Provide us with a phone number where you can be reached by customs when your product arrives. A 1% fee is added for every mile over 10 miles on the odometer. Don't screen your calls until your item has been delivered. The battery is sealed and cannot be opened or fixed. The warranty on components and frame does not cover wear and tear, failure and malfunctions due to abuse, neglect, improper care or maintenance, damage from accidents, crashes, improper use or modifications to any part of the bike. A business address must have a loading dock to qualify for free shipping also, if it does not then they must pay the additional $30 fee for lift-gate delivery. Is my Jupiter Electric Bike device waterproof? The warranty applies only to the original owner only and must be registered at Wildsyde.com within 30 days of original purchase. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Be prepaid to be Oversized if they are heavier than 30 pounds and to!, water stains, and in the shortest amount of the approval or rejection of your refund: between would. Vehicle has been delivered and must be registered at Wildsyde.com within 30 days not originally used for or with. Must arrive complete, including warranty cards, manuals, accessories, promotional material, and will be processed one! 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