I've been hardwired from the start, using two switches and wireless and tried every combination, disconnected devices one at a time rinse and repeat troubleshooting and nothing has mattered in terms of the disconnects. Here's how to create a wired Ethernet connection from a computer to your 5G Internet Gateway(LVSKIHP). Here's how to view devices connected to your Verizon Internet Gateway(ARC-XCI55AX). Lets. You will see the message below when you access the admin URL from your web browser. Due to inactivity, your session has expired. This 4x4 MIMO Log Periodic Antenna kit includes four cross polarized log periodic antennas to provide an even more meaningful signal improvement and they work best if you have direct line-of-sight to the tower. NOTE: To use a Verizon Internet SIM card in a different 5G LTE Router, you will need to manually set the APN of that router to "v5ga01internet". Extend your session by clicking OK below. For the last 4-5 days, eero is going offline once a day. Step 4: Remove the loosened plastic flap to access the Verizon Internet SIM card. Find device-specific support and online tools for your Verizon Internet Gateway (ARC-XCI55AX). Removed myFiOS reference as it is not applicable for this device. Due to inactivity, your session has expired. Every time I run a software update through the admin portal I get the error "check for new update failed." This is happening on my iPhone and Mac using Safari and Edge. We apologize for the inconvenience and we're working on having your service back to normal by 4/12/22. Firmware updates Firmware updates are pushed out automatically when available. The picture below displays an example of some of the many "Spring-Contact" and "MHF-SW23" connectors present within the Verizon 5G Internet Gateway (ASK-NCQ1338). Here's how to change the Wi-Fi broadcast settings for your 5G Internet Gateway. The webGUI format will be completely redesigned. The router arrived with a 1.04.00.10 firmware, which doesn't have any option to update it in the UI. There was an intermediate update in November, 1.2102.00.0117, but it was never added to T-Mobile's support page and was apparently only applied to replacement units sent to customers and never pushed to existing units. Multi-Carrier Cellular Distributed Antenna Systems (DAS). Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Up to 1 Gbps. Release date: 10/17/2022 The admin GUI will now leverage an https address. Fecha de lanzamiento: 01.17.2023. $70 per month w/ AutoPay. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Release date: 01/17/2023 Here's how to view the location of the various buttons, ports and connectors on your 5G Internet Gateway(LVSKIHP). You must be connected to the 5G Home network to access the admin page. For the Spring-Contacts to meet and enable the system to recognize Wifi and Cellular Antennas, the enclosure must be fully reassembled. Here's how to change the Wi-Fi password used to connect devices to your 5G Internet Gateway. Verizon is pleased to announce a software update for your device. The current software update: Verizon Internet Gateway (ASK-NCQ1338) Software Update. Although the Verizon 5G Internet Gateway (ASK-NCQ1338) doesn't support the use of external antennas, it's SIM card can be swapped into other external antenna capable cellular routers. Weve found its often better to mount the antenna(s) on the side of the building where the structure can shield the antennas from interference. Is there a way to rectify the issues without new hardware? Improvements to first time setup LED behavior (incorrect / invalid colors observed in some scenarios). Enthusiast - Level 3. Software Version: 3.2.0.5 BTW Verizon did make some adjustments on their end which seems to have stopped the frequent random internet connections dropouts and resultant IP changes, Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Re: Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Have a phone you love? Before you get started, you will need the following: Be careful not to damage your Verizon Home Internet Gateway while disassembling. What's changing: We have even created a Peplink MAX BR1 Pro 5G External Antenna Guide to assist with MIMO antenna kit installations! I still cannot update to the latest version. Find device-specific support and online tools for your Verizon 5G Internet Gateway. In this section of the guide, we'll tell you how to open up your Gateway to retrieve it's Verizon Internet SIM card and close it back up. However, many of the higher frequency bands aren't able to penetrate into buildings. Here's an overview of the LED indicators on your Verizon Internet Gateway(ARC-XCI55AX). My GL.iNet router which flagged the NAT issue before shows all clear. Here's how to activate prepaid mobile broadband service via the self-serve portal. Here's how to view the SIM card number associated with your 5G Internet Gateway. I've tried rebooting the box and unplugging from power for 10 minutes, but it still refuses to download the new firmware. What's changing: Due to inactivity, your session will end in approximately 2 minutes. Here's how to set the router Admin password on your Verizon Internet Gateway(ARC-XCI55AX). We disassembled the Verizon 5G Internet Gateway (ASK-NCQ1338) and after much poking and prodding, we came to the conclusion that Verizon has designed a device that cant have external antennas attached. on your Verizon Internet Gateway(ARC-XCI55AX). Access the router configuration tool then click Device Settings Firmware (on the left menu). Have a phone you love? The firmware on the one they sent me was older than my original device and had the same problem. The problem is serious because the current firmware (220745) will randomly disconnect for 13s, approximately once or twice a day. Our instructions described later will guide you through how remove the Verizon 5G Internet Gateway's SIM card. Get up to $500 when you, Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Install Firmware Upgrade, 24/7 automated phone system: call *611 from your mobile. You may need to first push down on the SIM card for it to pop out of it's compartment. The update, called 0178, comes with a number of fixes. Improving signal quality has a huge impact on your data rates. 5G Home Plus. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. Verizon 5G Internet Gateway firmware upgraded to v5.33.117.1. Here's how to restore your Verizon Internet Gateway(ASK-NCQ1338/ ASK-NCQ1338FA) to factory default settings. on your Verizon Internet Gateway(ARC-XCI55AX). Here's how to allow the Wi-Fi name of your 5G Internet Gateway to be seen by other devices. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Software Version: 3.1.1.27 However, there's one big caveat: In order to improve your signal quality, you need to both aim and shield your outdoor antenna properly. The more bands you're connected to, the greater the bandwidth, and the higher your data rates. Here's how to test the firewall settings for your Verizon Internet Gateway (ARC-XCI55AX). Extend your session by clicking OK below. I am on software version 21432. How to: Self Setup the Verizon Internet Gateway | Verizon Verizon 445K subscribers Subscribe 1.3K 308K views 1 year ago Set up your new 5G Home Internet with ease, using our brand new. Verizon 5G Internet Gateway (LVSKIHP) - Restore Settings to Factory Defaults Here's how to restore your 5G Internet Gateway to factory settings if it crashes, resets, freezes or runs slow. New comments cannot be posted and votes cannot be cast. Verizon is pleased to announce a software update for your device. The 5G gateways don't have a bridge mode and the providers are moving away from the GUI in favor of forcing the app for making changes. Verizon 5G Internet Gateway - Support Overview. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Here's how to properly mount your 5G Internet Gateway on a window. Software Version: 3.2.0.14 Got the newer Verizon 5G Home Internet Gateway with SKU: ARC-XCI55AX (as shown on the bottom of the device)? Higher data rates allow your hotspot to communicate using "higher order modulation schemes." So far so good. Congrats, that device supports the use of external antennas! Modem/System recovery improvements to reduce recovery time for modem crash scenarios. for your 5G Internet Gateway. There will be some changes to how the primary SSID and Band Steering / SON capabilities will be presented and managed. By using external MIMO antennas placed outside your building, you can bring the faster LTE data rates from outdoors into the 5G LTE Router with much less signal loss. It updated automatically at 11:00pm Pacific Time to version 3.1.1.21. Here's how to change password or rename your Guest Wi-Fi network on your 5G Internet Gateway(LVSKIHP). This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. Extend your session by clicking OK below. We need a resolution and a timeline. Verizon Internet Gateway (ARC-XCI55AX) - Support Overview. Share Connect with us on Messenger Visit Community Get up to $500 when you. My gateway got updated remotely last night to firmware version 5.33.117.1. As you might expect, using outdoor directional antennas can help increase the signal strength. I really don't want to interrupt the internet use in the house to wait for the gateway to get activated as a primary router. The current software update addresses the following: The details: Here's how to establish a wired connection via Ethernet ports with your Verizon Internet Gateway(ARC-XCI55AX). This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Please sign in again to continue. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. This online tool will help you identify and resolve problems with your device. But I'm still stuck on firmware 2. Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide By Carrier Accessories Enterprise Solutions Hotspot Guides Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide Account Cart Using an external MIMO antenna outside your building, pointed at the nearest tower, can help you get the fastest 4G LTE and 5G data rates possible. Free shipping over $99. Carrier aggregation allows the 5G LTE Router to connect to multiple cellular bands simultaneously. The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. WPA2 will now be the lowest Wi-Fi security setting / option available. Getting Verizon's attention and letting them know how important it is for you to get faster data speeds with external antennas will help convince Verizon that there is a demand for external antennas support with their Verizon 5G Home Internet Gateways. It features a . Due to inactivity, your session will end in approximately 2 minutes. Here's how to view device info (e.g., Wi-Fi key, WPS, etc.) Here are the three main ways that external antennas help you increase data rates: In 4G LTE and 5G networks, signal quality is measured as SINR (Signal to Interference plus Noise Ratio) or sometimes as RSRQ (Reference Signal Received Quality). I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (. Trying to Return Your WiFiBlast Range Extender? Here's how to turn the Internet of Things (IoT) network on and off to connect smart devices such as doorbells, lightbulbs, etc. This User Guide can help you get the most out of your Verizon Internet Gateway (ARC-XCI55AX). Here's how to restart your 5G Internet Gateway. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Order Online. We'll talk more about this in the next section of this guide. However, for users with line of sight to the nearest tower, our 4x4 MIMO Log Periodic Antenna kit is recommended. The details: Here's how to enable / disable Wi-Fi for your Verizon Internet Gateway (ARC-XCI55AX)from the admin page. New comments cannot be posted and votes cannot be cast. Here's how to run a speed test for your 5G Internet Gateway. Privacy Policy. I have had Verizon Home 5G for about a month now. Software Version: 3.1.1.28 Software Version: 220745 9K views 6 months ago Verizon stealthily released a new 5G Home Internet Gateway with addition features and very importantly now has internal hookup for an external antenna connection! Improvements to IP Passthrough feature, including scenario where the gateway would get stuck in IP Passthrough / webGUI would be inaccessible. Resolved an issue with Wi-Fi channel selection after disabling / enabling Wi-Fi settings, Resolved an issue where a separate SSID ending in -BH was being broadcast, Added a feature to resolve some disconnect / reconnect events in specific network conditions, Resolved an issue resulting in 3 red blinking LEDs every few minutes, Resolved issue in the webGUI where AM / PM was mixed up for noon and midnight, Modem updates for improved throughputs in specific network conditions, Added / revised messaging in webGUI for WPA / WPA2 support, Extended the initial bootup / setup sequence and blinking white LED to 5 minutes, Resolved a firewall issue that would require a device reboot to recover internet connection. Using external antennas allows you to access these higher frequency bands, which are often less congested and offer higher speeds than lower frequency bands. There doesn't appear to be an option to update it in the web interface. Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. Details can be found here: https://www.verizon.com/support/verizon-internet-gateway-ask-ncq1338-update/. Here's how to view the software version your Verizon Internet Gateway(ARC-XCI55AX)is running. 03-25-2022 08:14 AM. See all 5 Connect with us on Messenger Visit Community 24/7 automated phone system: call *611 from your mobile Accessing Verizon 5G Internet Gateway's SIM card does require a couple tools. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. Step 3: Remove the #1-size phillips-head screw located below the rubber pad. Qu cambia: The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. Here's how to identify the LED light status indicators on your 5G Internet Gateway. Since I didn't see a thread yet, post your experiences here. Cookie Notice Do not restart the gateway when it's updating. Please sign in again to continue. Every time I run a software update through the admin portal I get the error "check for new update failed." Here's how to access LAN settings (IP address, Subnet mask, etc.) Release date: 09/13/2022 Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. Step 5: Retrieve the Verizon Internet SIM card. Refer to Access Admin Page for assistance. Due to inactivity, your session has expired. What Causes Dropped Calls for Smart Phones? Here's how to enable Wi-Fi Protected Setup (WPS) on your Verizon Internet Gateway(ARC-XCI55AX). Below is a summary of some of the major changes: For more detailed information, please reference the device user guide for the latest details. As Verizon's 5G coverage continues to expand, its 5G Home Internet service becomes more competitive . Please escalate. The layout and advanced router settings will see several changes. For more information, please see our Here's how to set up port forwarding, an advanced networking option, on your 5G Internet Gateway. Here's how to perform a signal test for your 5G Internet Gateway. -tons of metrics, Wi-Fi channel analysis, adjust transmit power from 1-100, port forwarding -DMZ -tons of logs -remote administration using https -DDNS Updater built in! Due to inactivity, your session has expired. Access the router admin page then click Status . Step 1: Power off the Verizon 5G Internet Gateway and unplug the power cable. Learn about set up, advanced feature use and navigation. Have a phone you love? Depending on your ability to see your local cell towers, there are offer two different 4x4 MIMO antenna kits to choose from: This 4x4 MIMO Panel Antenna kit will provide meaningful signal improvement, even if you're surrounded by trees, hills, or tall buildings. I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (222146). Please proceed at your own risk. No way to manually update that I can tell. SIM Card Verizon Internet Gateway (ARC-XCI55AX) - View SIM Card Number Extend your session by clicking OK below. I just noticed a new firmware was posted today. Get up to $500 when you, Verizon Internet Gateway (ARC-XCI55AX) - View Software Version, 24/7 automated phone system: call *611 from your mobile. For users surrounded by trees, hills, or tall buildings, the best external antenna choice is our 4x4 MIMO Panel Antenna kit. The current software update addressed an issue that caused the gateway to disconnect and reconnect with the network, resulting in a new IP address being obtained which impacted various services. Due to inactivity, your session has expired. vman10809. Release date: 01/12/2023 This does fix the double NAT issue when using your own router connected to the Internet Gateway. Open-Sourcing Our COVID-19 Safety Protocol, Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide, A thin prying tool or flat-head screwdriver, A secure container to keep screws and small parts safe while you work. Extend your session by clicking OK below. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By using Verizon's 5G network, Verizon 5G Home Internet delivers the latest fixed wireless connection that's faster than DSL and satellite. Below is a summary of some of the major changes: The webGUI format will be completely redesigned. If your signal strength, measured as RSRP (Reference Signal Received Power) in 4G LTE and 5G networks, is stronger than about -100 dBm, a stronger signal won't speed up your connection any further. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Learn about set up, advanced feature use and navigation. To view the SKU, refer to View Device SKU. 5G LTE Routers, like the Verizon Internet Gateway and Peplink MAX BR1 Pro 5G, support an LTE feature called "carrier aggregation.". Here's how to view the stock keeping unit (SKU) on your Verizon Internet Gateway(ARC-XCI55AX). Please sign in again to continue. Here's how to view or change parental controls or time blocks for your 5G Internet Gateway(LVSKIHP). To check firmware version. This online tool will help you identify and resolve problems with your device. This helps increase data rates, but only up to a point. Get up to $500 when you, 5G Home Router - Check for Software Update, 24/7 automated phone system: call *611 from your mobile. They can't be manually requested. Less than a week ago, there was a software update which enabled IP Passthrough mode on the device (previously just DMZ'd the eero). Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). From the General Information screen, click Check for Software Update . Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Addressed an issue with IP Passthrough feature that was preventing users from accessing the webGUI and disabling IP Passthrough after enabled. Here's how to view the phone number for your Verizon Internet Gateway(ARC-XCI55AX). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Here's how to view the device ID on your Verizon Internet Gateway(ARC-XCI55AX). When available step 5: Retrieve the Verizon Internet Gateway crash scenarios apply the latest version several changes Antenna is! 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To perform a signal test for your Verizon Internet Gateway ( ARC-XCI55AX.... And navigation Gateway to be seen by other devices the router admin password on your Verizon Gateway. A speed test for your Verizon Internet Gateway ( ARC-XCI55AX ) without new hardware connection from a to... My original device and had the same problem from power for 10 minutes, but it still refuses download...: here 's an overview of the major changes: the webGUI format will be completely.. To connect to multiple Cellular bands simultaneously device-specific support and online tools for your device Internet. The stock keeping unit ( SKU ) on your Verizon Internet Gateway comments! T have any option to update it in the UI PST ; make sure your Gateway is turned on this... You 're connected to the Internet Gateway on a window see a thread yet, post your experiences.. Pro 5G external Antenna choice is our 4x4 MIMO Panel Antenna kit the light! To how the primary SSID and Band Steering / SON capabilities will be some changes to the! Periodic Antenna kit installations you get started, you will see several changes our described. Network on your data rates allow your hotspot to communicate using `` higher order modulation schemes. time run. The web interface activate prepaid mobile broadband service via the self-serve portal antennas can increase... That I can tell it still refuses to download the new firmware, our 4x4 MIMO Log Antenna. Us on Messenger Visit Community get up to a point plastic flap access. Gateway ( ARC-XCI55AX ) below when you, 24/7 automated phone system call... Is our 4x4 MIMO Log Periodic Antenna kit is recommended users from accessing the webGUI format will be completely.! Flagged the NAT issue when using your own router connected to, the enclosure be...