Uber leadership is accused of unscrupulous tactics in recruitment (BBC 2014). Uber executives were driven by profit and decided to not allow government regulations to interfere. Uber sought in September to get a new rule overturned. The technique Uber used was called Greyball. 3/22/2021. 450+ experts on 30 subjects ready to help you just now, Uber entered the Chinese market in 2014 and from the very beginning tried to make a mark in the most populous country in the world by investing around 1 billion dollars per year. Uber has also been guilty of violating terms of service, specifically with APPLE. But for this company specifically, the additional cost that is required to look after drivers and customers is likely to be too great. Ethics made easy - comprehensive, simple to use, transparent and reliable ethical rankings. In November, Uber disclosed that a major security breach occurred in 2016 . By solving these breaches in privacy, urban ethical issues could be attended to very effectively. This led to a four-month investigation and pressure . An organization with good morals doesnt cover these things up. Sexual harassment became a part of things that violate the CRA being a discrimination based on sex (Lussier, Hendon 2019). Corporate Equality Index 59,7% of total workforce are man and 40,3% of all workforce are women. The travel information and the payment information should be treated as classified data by the company officials, and there should be heavy penalties in case there happen evident security breaches. Cancel via phone or email within 30 days for a full, no-questions-asked refund! In the contract, Uber had with its drivers it never mentioned that the charge would be deducted from the drivers earnings, in fact, Uber promised and made it clear in the contract that it would not deduct the fee form its drivers. This technique of Greyball could be considered a violation of intentional obstruction of justice or violation of the federal Computer Fraud and Abuse Act (In, 2017). Business Ethics Uber The taxicab company Uber is pursuing women who were sexually assaulted by the Uber drivers to settle their claims and grievances through alternative dispute resolution and not by moving the court. The following are few of the ethical issues which are highlighted: Ethical issues Passenger Safety: According to New York Times, many UBER drivers have been convicted with sexual harassment and sexually assaulting of the passengers. This is not an example of the work written by professional essay writers. Loading. As a result of over three years of ongoing research and analysis, this paper is a comprehensive assessment of a number of social issues facing the integration of practices both signified and enacted in an economy driven by apps such as Uber. Retrieved from Harvard JLOT: https://jolt.law.harvard.edu/digest/waymo-v-uber-surprise-settlement-five-days-into-trial, Denning, S. (2013, June 26). China, being the most populous country in the [], Nowadays information systems are integrating four main components. Senator Al Franken (D-Minn.), sent Uber CEO Travis Kalanick a letter accusing the company of a "troubling disregard for customer privacy." Bearing the responsibility of securing their clients' private information when they utilize the Uber app will pose a significant problem for Uber. Website studydriver.com is owned and operated by RATATATA LTD, Bulgaria City of Sofia 1000, District of Sofia (capital); Municipality of Sofia, Triaditsa Region 48, Vitosha Blvd., ground floor. B. We will occasionally send you account related emails. This ride sharing company is deliberately seeking out the demise of another company. The operational part of the company reveals that it has never given proper support to the drivers at the time of distress. The online transportation services of Uber had been spread for around 58 countries and 300 cities, as per the data available on May 28, 2015. During the management of former CEO Travis Kalanick, Uber expanded to more than 70 countries very fast. Lussier, R. N., & Hendon, J. R. (2019). cent sure and w the three arities to the Uber Technologies, Inc. (Uber) is a tech startup that Zappos is adopting Uber's surge pricing strategy in how provides ride-sharing services by facilitating a connec- it compensates its call center employees. Ubers problem: A culture of dishonesty. Not every company, ride sharing or not, is ethically perfect. (2018, October 16). Milton Friedman, an economist, and statistician was an American known for his philosophy on free-market capitalism. Retrieved from CBS News: https://www.cbsnews.com/news/uber-agrees-to-pay-10-million-to-settle-discrimination-suit/, (2018, March 03). Journal of Management & Organization, 22(6), 859-874. Sabrina Sy March 22, 2021 Uber Workers' Rights. By checking a mobile device in the car. Some of Uber's managers have also been accused with stepping on others, and even with sexual harassment. (JEC, n.d.). An example would be the 1,000 defective cars purchased in Singapore to rent out to drivers. Avendano mentioned that although she was praised for the quality of work she performed, her promotions and pay increases were denied. Related: Peter Thiel says Uber is 'most ethically challenged company in Silicon Valley'. Uber has engaged for the past four years in a program that is used to deceive the authorities in countries and cities where UberX, Ubers low-cost service, is banned or resisted. of the drivers and the same turns out to be a huge issue when done on a frequent basis. Benefits/Challenges of a Diverse Workforce. Though the company has been successful in penetrating most of the local markets all over the world, it has to face many allegations and lawsuits in various countries. Leighton, P. (2016). We use cookies to personalyze your web-site experience. Practical Ethics in Public Administration. Even hands-free devices present this problem because all of the activities that go along with receiving a message and responding to it are distracting, even if they take only a few seconds. Let's fix your grades together! Ever since, the company now known as Uber has exponentially grown through the entire world. Examples of trade secrets are patentable inventions, manufacturing techniques, business methods, a source of supply, customer lists, or other commercial and industrial ideas (FindLaw, n.d.). Case study of Uber. ReferencesAngrist, J. D., Caldwell, S., & Hall, J. V. (2017). Uber's controversies range from arguably unethical business strategies to sexual assault allegations. God View, the tracking system utilized by the company to keep track of its customers was utilized by its management to get the contacts of the customers so that timely advertisement and notifications regarding new services could be sent to them (Cramer &Krueger, 2016). In 1978, OReilly became a [], For many years, IPCC is generally known for its role of providing reports that serve as internationally accepted authority due to them having the agreement of leading climate scientists and the consensus of the concerned [], Costco Wholesale is the nations second largest retailer and owes its success to their strategy of being thrifty, economical, investing in their employees and separating themselves from their competitors with good moral ethical [], Costco's adopts a business model that is based on a best-cost strategy. To this end, we analyzed Uber drivers' forum discussions about their lived experiences of working with the Uber platform. There have been instances that the cabs were being damaged by the customers, but there has been no significant support given by the company to the Uber drivers. The high success and perfect business model of the company have inspired a lot of entrepreneurs who eventually started to copy its format. 2023 gradesfixer.com. Masyarakat, Kebudayaan dan Politik, 30(4), 333-343. Since the ethical issues of autonomous vehicles involve life and death decisions, they are understandably complex and controversial, and opinions are heavily influenced by individuals' personal moral codes. Here's the strange thing about where I live: When I walk. What has Uber done about this? Finally, but not at all thoughtless, the recruitment process of the employees in the company should be assigned to some other qualified third parties. With extensive experience in academic writing, Total assignment help has a strong track record delivering quality writing at a nominal price that meet the unique needs of students in our local markets. The major security threats were violent attacks from other local drivers, assault, and misbehaviour on behalf of customers, robbery, etc. This, particularly the artificial subsidising of passenger fees/driver wages to drive growth, is the source of the US$3 billion net loss last year. The company should understand that any sort of assault is illegal and whoever is involved in it should be prosecuted by law. When Fowler first reported this to the Human Resource Department, they seemed to cover up for the supervisor and accused her of being abhorrent. (n.d.). Uber's disadvantages include its surge pricing and the negative effects of replacing steady jobs with gig work . In tech jobs, the majority 76,9% of employees are men, whereas women fill only 23,1% of tech positions Black or African American represent only 7,5% of the total workforce Water Consumption by Uber If agreed, the drivers are provided with the sign-up kit at the moment. Another general legal topic we went over during our required reading is a breach of contract. While pursuing the trip to a random destination, the independent contractors try whether the loyalty of the driver could be changed to the Uber Company. The inconsiderate background check before employing the drivers was the major reason which led to these unfortunate events. The engineer complained to . Uber (and Lyft, another ride-share app . After the calamitous year Uber has had, it should not be difficult for the company to improve its reputation simply by avoiding many of the unnecessary embarrassments heaped upon itself in 2017. The following are few of the ethical issues which are highlighted: Ethical issues Passenger Safety: According to New York Times, many UBER drivers have been convicted with sexual harassment and sexually assaulting of the passengers. In November, a New York court dismissed Uber's lawsuit challenging a city law limiting the number of licenses for ride-hailing services. Home Essay Samples Business Uber The Ethical Issues Surrounding the Uber Company. There should be some security features introduced for the safety of the drivers. HRs responsibility when receiving a sexual harassment complaint is to report to higher management, and they will decide what to do. There are always problems wherever people are involved. The unethical approach of employeesIf the management of Uber Company wants to sustain the business for a longer period, then the appropriate practice of ethical behaviour should be encouraged among its employees. The acts and attitude of Travis Kalanick were absolutely against the traits of an ethical leader. However, merely improving its PR will not get Uber out of the hole it has now dug for itself. Uber's advantages include door-to-door convenience, safety, and reliable quality. Uber's main selling point -- that nearby drivers are notified immediately of your desire to get a ride -- is also its chief drawback, at least from a safety perspective. (2016). Use tab to navigate through the menu items. 16 students ordered this very topic and got original papers. Write an article and join a growing community of more than 160,300 academics and researchers from 4,571 institutions. By using it, they order new rides from their major competitors (For instance, Lyft). These requests would be put forward to the registered Uber drivers who are currently not on a trip and are at the nearest destination. As per the report from the United States, a Washington based nonprofit organization, Electronic Privacy Information Center, charged Uber against the mishandling and breaching the privacy terms in June 2015. Ethical Issues at Uber - Sexual Harassment - Case Study, By the response Susan Fowler got from her HR Department, and news articles I have read in the past regarding the. The company should have no right to retain the personal data of the passengers. Uber executives stated that they are working on bringing in more women and more people of color into tech (Lussier and Hendon, 2019). In 2017, Uber had a mixed response to the scandals. It is not that Uber is incapable of such ethical measures. Former Google engineer Anthony Levandowski was accused of stealing trade secrets regarding vehicle technology from Waymo and taking it to Uber. It is extremely important for corporations to be as ethical and legal in all of their actions as possible. The 78-page report stated Uber dealt with 3,824 incidents of severe sexual assault and. Uber uses a company called Checkr to run background checks on prospective employees but Checkr only goes as far back as seven years, Uber believes this allows people to rehabilitate themselves, written by Tracey Lien of The Los Angeles Times. Rather than focusing on deteriorating other's business, the company should give higher priority to upgrading the quality of service delivery and customer satisfaction. Most dramatically, the costs of becoming established in new markets is vast. And it shouldnt be this way. All times are ET. IntroductionThe present report majorly focuses on addressing the ethical issues faced by the managing body of Uber Company, and on providing some relevant and practical solutions to tackle them. After all, how does a driver learn about your need in the first place? Disruptive change in taxi business: The case of Uber. As this made her very uncomfortable, her sexual harassment claim would be characterized as a hostile work environment that goes against the 1964 CRA. Ubers fundamental problem is that it does not have this advantage. People of different cultures think differently, so there might be a problem of getting along between some people. Pol'y, 20, 1. According to the U.S. 3. It has also courted controversy in most. While shops have used economies of scale to operate first nationally, then internationally, for over a century, taxi companies have remained highly localised. Uber's 2019-2020 Safety Report states that 99.9% of all Uber rides are completed without incident. Basically they claim that the data is misleading and how the system can count it as a sexual assault complaint if some ones says Uber raped my wallet. A woman was raped by her Uber driver in India and the CEO Travis Kalanick doesnt do much about it and explains how its just a growing pain (Linshi). 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