By VEHICLES. Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. Terms of Service - Has anyone experienced this same issue and figured out the fix? by Steveturbo Mon Jul 06, 2015 6:42 pm, Post not sure about the parts, but I would like to see how you did this. The RCM is on the list, as well, but no codes present. by adamjeeps Sat Jul 04, 2015 6:39 am, Post While in there I cleared all DTC's and changed the backup camera from European format to North America. Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. 911 Assist not operational . Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . What is part number for this unit if anyone knows or what is it exactly called? by Steveturbo Wed Feb 17, 2016 6:01 pm, Post . 911 turned back on. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. Contact Us - Anyone have any suggestions for a fix that will save me a little money? Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. Vehicle: Ford f-150 2.7L Supercab 2016. No. i have to tap close. The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. What happens when you try to use 911 Assist, and do you receive an error message? Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. The RCM is on-line with no faults recorded. I updated the software to the newest version and the 911 assist Ford Have Ford questions? by reyyer Sun Jun 20, 2021 12:23 pm, Post Manage Preferences - it stays off until the next time i turn the truck on. ". Press OK . Press the Arrows to move through the menu to SYNC Apps. Cookie Policy - It's easy! Press the PHONE hard button. Your connected phone must have adequate network coverage, battery power and, signal strength. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. The message pops up every time i turn my truck on. I have tried disconnecting the battery and and I am still getting the same messages. I never had any issues with my Windows phones either. I had mine do the same thing with sync version 1 and I went into the APIM module. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. Covering the Explorer, ST, Lincoln Aviator, Sport Trac, This site and the content appearing on this site is independent of Ford Motor Company. Serious question. Currently have 48k miles on the truck. Received 17 Likes on 16 Posts. I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. So the message went away. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post Got it once or twice, think I repaired my yuky Windows phone and voila. . Has anyone experienced this same issue and figured out the fix? Select the Settings tab on the touchscreen Press Advanced. by reyyer Sat Jun 19, 2021 11:23 pm, Post She also said last week the audio went out one time and came back when the car was restarted. Just no audio - Answered by a verified Ford Mechanic. See if it's turned on. 911 Assist fails regardless of if a phone is paired or not. by ember1205 Fri Jul 03, 2015 8:35 pm, Post General discussion on the 13th generation Ford F150 truck. Then cost additional money to fix it. i am the same as you just a forscan user still learning . by reyyer Sun Jun 20, 2021 11:59 am, Post I recently enabled my trailer brake control module using the OBDLink MX and forscan. I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. Your phone needs to remain within the vehicle for this to occur. still have not been able to figure out a solution. Skip To Content Ford Logo Menu display menu close menu. by matveyr Sat Sep 15, 2018 8:58 pm, Post I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. I also would dearly like the fix. 911 Assist is turnedoff by default. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. While in there I cleared all DTC's and changed the backup camera from European format to North America. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! Then cost additional money to fix it. Now there's a company that has been in the news lately. register to join our community Please register or login to enable Dark Mode. by Tinchnick Wed Feb 17, 2016 6:06 pm, Post 2. my outside temperature is not displayed any more. by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post by reyyer Sun Jun 20, 2021 12:06 pm, Post by Waldo Fri Jul 10, 2015 7:54 am, Post You must initially enable the 911 Assist feature. I know I can try a master reset as well. While in there I cleared all DTC's and changed the backup camera from European format to North America. Does anyone know if the RCM As Built data needs to be changed . by ember1205 Sat Jul 04, 2015 8:56 am, Post The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. by ember1205 Fri Jul 10, 2015 7:55 am, Post The audio stopped working due to a 911 assist fault. by ember1205 Fri Jul 03, 2015 6:49 pm, Post Privacy Statement - I will have her do a hard reboot of her phone. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. Top. Cookie Policy - 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. Sign up for a new account in our community. Enable 911 Assist - Option 1. Contact Us - The message pops up every time i turn my truck on. I'd like to help! Privacy Statement - threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. I have been having this problem since i did my Sync 3 conversion. Tuxedo black FLEX vista roof 18"Ford wheels. Press OK. To enable 911 Assist, press the Arrows to highlight On. Press OK . Ah, GM. 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. I The audio stopped working due to a 911 assist fault. It also fails even if I turn 911 Assist off in the Settings menu. You can do this using the phone menu in Sync. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. Please register or login to enable Dark Mode. Can anyone suggest what I need to do to have this matter fixed? Some features may be locked out while the vehicle is in gear. by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? close menu. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. Maybe you'll get lucky and the APIM is the problem. 1. the message " warrning! *Dont drive while distracted. Terms of Service - Top. Members can start their own topics & subscribe to topics by ember1205 Mon Jul 06, 2015 7:37 pm, Post I will take it in to the dealer when they get the rain sensor part in that they need to fix. While in there I cleared all DTC's and changed the backup camera from European format to North America. My 2011 ford edge limited is saying my 911 assist is not operational. Manage Preferences - My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. by bill32399 Wed Feb 17, 2016 9:14 pm, Post Select the desired setting, "on" or "off". S1 . There's a special place for NOT following up! Thank you. Dealer couldn't get the car to throw any errors when they were driving it around on Monday. Not all features are compatible with all phones. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. . Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. General discussion on 2009 - 2014 Ford F150 truck. Post Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. To avoid interference, remove the device or contact the device maker for more information on compatibility. Pulled the fuse for it and it connected again. http://www.mhford.com Anyone have any suggestions for a fix that will save me a little money? 2013 Limited EB. by rschildwachter Mon May 14, 2018 5:30 pm, Post When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. This is covered for five years. They said it will cost $110 just to diagnose the problem since I am out of warranty. I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. These systems may become damaged in a crash. I had the same experience. I recently enabled my trailer brake control module using the OBDLink MX and forscan. 2016 6:01 pm, Post General discussion on 2009 - 2014 Ford truck... 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