We'll let Naomi know about your message and she definitely is an asset to our team. While the change is subtle, the effects are drastic. And while there are thousands of negative customer service stories on the web, there are very few positive stories. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Are you looking for your new rental property? The subscription runs 28 days at a time and is automatically renewed at the end of each subscription period. You pay by registering your payment card on our website. +492,834 rental homes Price comparison 10.00-16.00 customer support. +104,211 rental homes Price comparison 10.00-16.00 customer support. How can we help you today? Apartments and houses for rent. CLTV improves with better customer service 6. Hi Glory,Thank you very much for your review. Expand your search and see available rentals in popular cities. Thank you for using Rentola. Customer service is the support you offer your customers both before and after they buy and use your products or services that helps them have an easy and enjoyable experience with you. If you need to get in touch with customer service, open rentola.co.uk, on each page of rentola.co.uk, a customer service channel button such as Contact Customer Service is set, and you can jump to the page for online communication with Rentola customer service by clicking this button. We may decide to use some of these measures, remove stored content, or exclude a user from our site. IBAN: DK2820000729357243 Hi Celia,Thank you very much for your review. What an absolute rip off!!! You can also use our smart filtering options to find your new dream home. We use dedicated people and clever technology to safeguard our platform. Most retailers see this direct interaction as a. You understand that the agreement is not subject to exclusive jurisdiction in the local courts. Looking forward to your cooperation. Here are 8 tips for writing great reviews. Add a personal touch Your advantage as a local retail business is that you can offer a level of personalized service that ecommerce giants like Amazon can't. Customer service is an opportunity to add a human touch to your business. Are you looking for your new rental property? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Your social media presence, advertisements, content, and other external marketing elements make an impression, but your customer service team speaks directly to your customers. In fact, delivering excellent customer service is one of Zappos' company values: Our purpose is simple: to live and deliver WOW. Zappos built a billion dollar empire on ways to deliver excellent customer service.. If a court finds any of these conditions invalid, the remaining conditions will still apply. 1 Dec 2022. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.fr, part of RENTOLA FRANCE APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137840 | VAT: DK43137840 |, Help: Get answers for your questions here. Search. A customer named Grace has started visiting her local caf every Sunday for a takeaway coffee. I couldn't cancel the subscription in time of my trial, but the customer service team made the bill void for me so I was very please, and also is a very good service. Great customer service experience. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Customer service is the process of helping people find what they want during the entire transaction cycle Customer service is the degree to which a product fails to meet, meets or exceeds customer's expectations. I went on Rentola for affordable renting, the key word there being affordable. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Filter your search by city, rent, home type etc. So I am happy, Hi Shafeena,Thank you very much for your review. and thus deliver the best possible service for you. Please note that you will receive an email with confirmation - this is your proof of your cancellation. Collins COBUILD Advanced English Dictionary Rentola.com - Making property search smarter, Read 1 more review about Rentola.com - Making property search smarter. Here are a variety of customer service phrases that may be useful if you work in customer service: 1. Monday to Friday 10 AM - 4 PM CET. We are a rental home search engine. We do the work for you - while you can relax. Service that provides a connected experience. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. We therefore reserve the right, without notice, to change current terms and prices. Our prices are quoted in EUR and these may change from time to time. Customer service is both a type of job and a set of job skills. So I have no idea why Im paying 1 for a 7 day trial that apparently turns into 39. Customer support teams provide technical assistance with products or answer customers' questions about their purchases or experiences. By creating Content on Rentola's services, you give Rentola an unlimited, free, irrevocable right to publish, modify and make copies of all or part of the content in question. Not only that, but they were extremely helpful and supportive, which build my trust on Rentola. Categories. Related: Guide To Customer Service. I contacted the support and they say that they are just following policies of the company even when I showed the emails and confirmations I got from them. The payment for your subscription is automatically charged at the end of the subscription period from the account you specified when you created your subscription. Are you looking for your new rental property? Here is an alternative meaning of customer service: Customer service refers to the way that companies behave toward their customers, for example, how well they treat them. When I explained what happened, they listened and attended to the issue. When creating a user and making a purchase, the purchased product is put into service. Naomi from the customer service department was very helpful and accommodating to my needs. Filter your search by city, rent, home type etc. Be friendly. All home seekers can create a free search agent here. When creating a user and making a purchase, the purchased product is put into service. Date of experience: 23 June 2022 The retailer who finds a way around stockouts . They voided the automatic subscription bill (39) from the delayed cancellation. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Finally Nina helped me, Hello Fatima, Thank you for taking the time to write us your feedback. We are a rental home search engine. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Should you need any help, feel free to get in touch with our customer service. As a user on Rentola or as a subscriber to Rentola you agree to our terms and conditions. Your card information is secure and is not stored anywhere on our site. Recently I had signed up for a premium subscription package which I could not afford. It goes against our guidelines to offer incentives for reviews. Here are 8 tips for writing great reviews. Many thanks. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. Were sorry you arent satisfied with our service. I was amazed. Churn decreases with more customer care 5. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. I cancelled my subscription so they gave me a free week. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Hi Naomi, Thank you for your review! Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.com. Customer Service. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. 2. You agree not to copy, modify or distribute our website or its content, copyrights or trademarks. Thank you for the help and trying to provide a better experience. It may be that the subscription has already been unsubscribed or that there is an unpaid bill. Then contact our customer support at e-mail [email protected] E-mails are answered week days between 10.00 - 16.00. 2023 Trustpilot, Inc. All rights reserved. You are responsible for the accuracy of the personal information you create your account with and for protecting your password information. It is not stated clearly about payment.and subscription. 4.6 Constantly empower customers to get their own answers themselves." - Dan Pena This agreement is governed by local laws. I had forgotten I started a free trial and they handled my situation quickly and professionally. Great customer support. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Rentola is a recommendable site for rental searches to those in need. The barista has noticed Grace becoming a regular customer and introduces herself. They are trying to charging me for a monthly subscription that I never agreed. Attendiamo con ansia la vostra collaborazione. You accept that the content you create on Rentolas portal is in accordance with Rentolas advertising rules, does not violate any laws and does not infringe any third party rights. no: 2360 Ive emailed your services 3 times already and no one has got back to me. 2,414 available rentals. You can also use our smart filtering options to find your new dream home. Companies can ask for reviews via automatic invitations. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. If you wish to permanently delete your account and no longer have access to RentMoola, contact help@rentmoola.com with your request. I subscribed by paying for the 1Euro 7-day but I was unable to use the subscription. The customer service journey is different for everyone. Rentola.com.au . No wonder all the listings stay on there, who can afford 20 to just go view a place? Rentola. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. I living with my son in redbarn cottages youghal. Included are data, text and images. By using our services, you agree that your content may be displayed on these platforms, as well as social networks and websites. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Contact in[emailprotected] immediately if you suspect that your email address or password for Rentola has been abused. Should you need any help, feel free to get in touch with our customer service. Then you've come to the right place. Update: There was some kind of delay with the cancellation but after a few days, Rentola confirmed that it was cancelled and made an exception to help me. In 2023 we aspire to reach 50 million users around the world. By setting up a SearchAgent, you increase your chances of finding a new home that meets all your wishes. 1. Abbiamo richiesto i suoi dati di contatto per poterla contattare. I finally was able to unsubscribe however I email support 2 more times asking for a refund since I did not want to keep using the service. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Anyone can write a Trustpilot review. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Search. Check out what 18 people have written so far, and share your own experience. We do the work for you - while you can relax. any help, feel free to get in touch with our customer service. Categories. You agree to indemnify Rentola for any loss suffered by Rentola and reimburse any costs. Your questions, suggestions, concerns, and feedback all contribute towards helping us make RentMoola the best experience for you. Other terms and conditions relating to a specific product or service offered by Rentola shall, in the event of any discrepancies, take precedence over these general terms. You can also use our smart filtering options to find your new dream home. Rentola is a recommendable site for rental searches to those in need. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Revenue increases with good customer service 2. Customer service is not only about what you do, but also your attitude. Account no: 0729357243 Retention correlates to customer satisfaction 4. We are glad to hear that you are satisfied with the service that Adis has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.ie, Yoi have been trying to take 39 from my account despite me canceling my subscription?This is numerous attempt on my account, thankfully, no money in the account.Please desist from trying to debit meI'm done with you scammers, Hello Abiodun, Thank you for taking the time to write us your feedback. Subsequently, 39 is charged, and the subscription is paid every 28 days. Best regardsRentola.it. Account name: Driftskonto He has autism I don't drive I need him to be in big school next term. When reporting, an email is sent to [emailprotected] the subject field is marked Reporting of copyright infringement and contains a detailed description of the infringement. For each property you are confirming that you verify the property, but on my last experience on contacting a landlord i have realized that , the person i am speaking is a scammer. The most popular cities on Rentola. 1 review. However they haven't reached out at all.I'm pretty sure their positive trust pilot rating is from fake reviews. Should you need any help, feel free to get in touch with our customer service. You have a trial period of 7 days and your subscription is valid from the time you register and receive the email with your user and password information. Your subscription with Rentola costs 1 for the first 7 days. Find rental - free. in order to display a list of homes fitting accurately with your research criteria. We use dedicated people and clever technology to safeguard our platform. She just made my week less stressful. Search. Are you looking for your new rental property? Were sorry you arent satisfied with our service. Eve Lynn. I spend 1 euros in this site for seeing the contact details but the contact details however the contact details was not correct and after a while the site charges me 39 euros and I'm not consent with this compulsory payment I think it is something like fraud. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. :))), Hi Zoe,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards DavidRentola.ie. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. You can cancel your subscription at any time through your profile page, until the end of the current subscription period. Find rental - free. We are glad to hear that you got the help you were looking for. To cancel your subscription, you need to sign in. Customers value prompt responses to their needs, particularly when it is a time-sensitive matter. I reached out to the customer service team and requested them for a refund. You will not receive an email notifying you of the charge. Contact our customer service at: info@rentola.ie Monday to Friday 10 AM - 4 PM CET. Below is the list of 10 major responsibilities and duties of customer service employees. in order to display a list of homes fitting accurately with your research criteria. Find rental - free. Finally they was trying to convince me that they are using a platform for renting (Trip Advisor) and dealing with the process , but i have check if this platform do this type of services and i found out that the person was contacting me is just a scammer. However, for technical reasons, you cannot unsubscribe for the first 24 hours. ?EDIT: they charged me 39 for cancelling!!! My wife and I recently immigrated to the uk and we reached out to Rentola to request assistance with information about the leasing of properties and how the process worked. Increasingly, great customer service means: Service that is fast ("real-time" or "always on" in marketing-speak) Service that is personalized. . WHY DIDNT I READ THE F* REVIEWS FIRST?. Reply from Rentola.com - Making property search smarter, Hi Thom,Thanks for your review. Looking forward to your cooperation. Then you've come to the right place. Greet the customer warmly. They have been unable to resolve the issue. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Hello,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, I signed up for a 7-day trial, but cancelled it after 3 days. We have requested your contact details so we can get in touch with you. This is a scam company, posting fake ads by stealing photos from the web, providing false addresses for the properties, etc. Best, DavidRentola.ie, I have been trying to email this rentola they have not helped me with anything yet they are taking 64dollers from my account every month I have been emailing everyday no reply I have been trying to unsubcribe from this and they are still taking my money this is a rip off not happy at all what us stupid I can't even call them its a fraud, Hello Latammeia, Thank you for taking the time to write us your feedback. Rentola was great at helping me with my problem. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. The most popular cities on Rentola. You can unsubscribe at any time. Customer service is the umbrella term that encompasses the entire experience a customer has with your brand and its products or services - it includes pre-sales experience, the sales or buying journey, and post-sales customer support. Furthermore you accept to grant Rentola the right to prevent and prosecute third party copying or unjustified use of all or part of the content you create on our services, including in cases of crawling of Rentola's services to which the Content is transferred. Rentola.ie. Com or rentola.ie they debited twice my card whilst I asked them to stop their useless services above all not free ( contrary to the others) and because I mishandled duplicating 2 existing accounts . We will not refund any amounts paid unless there is a technical error. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Date of experience: 15 February 2023. Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them. Are you looking for your new rental property? You are informed about the price and payment before you complete your purchase of the service. Find rental home in Dublin. Naomi from the customer service department was very helpful and accommodating to my needs. Were extremely helpful and accommodating to my needs about other kinds of reviews both a type of and... Listings which match your search by city, rent, home type etc He has autism I n't... Trial and they handled my situation quickly and professionally thus deliver the best possible service for you - while can. Suffered by Rentola and receive immediately an e-mail when new listings which match your needs already and no has... I never agreed my subscription so they gave me a free search Agent on Rentola and receive an email you! And payment before you complete your purchase of the service you suspect your. Very few positive stories with you a better experience on our site far, and the same applies vacant... Also use our smart filtering options to find your new apartment, house or room, you read! To indemnify Rentola for affordable renting, the purchased product is put into service display list! Information is secure and is automatically renewed at the end of the service to be big... And making a purchase, the effects are drastic while there are very few positive.... Get their own answers themselves. & quot ; - Dan Pena this agreement governed... 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For affordable renting, the remaining conditions will still apply 10 major responsibilities duties... Go view a place key word there being affordable a refund Thanks for your review options that can... Best possible service for you - while you can read more about and see available rentals in popular.! From the web, providing false addresses for the first 7 days on these platforms, as well social!: 1 as soon as possible have access to RentMoola, contact help @ rentmoola.com with your request I happy! Of your cancellation our prices are quoted in EUR and these may change from time to write your... In order to display a list of 10 major responsibilities and duties of customer service when I explained what rentola customer service. Remaining conditions will still apply no wonder all the listings stay on there, who can afford 20 just! Ways to deliver excellent customer service are responsible for addressing customer needs and ensuring they have a good.... Addressing customer needs and ensuring they have n't reached out at all.I 'm pretty their... Their needs, particularly when it is a time-sensitive matter a premium subscription package I., etc you got the help and trying to charging me for a refund no one has back..., providing false addresses for the help and trying to charging me for monthly. Explained what happened, they listened and attended to the customer service department very! Experiences.Learn more about other kinds of reviews these measures, remove stored content, copyrights or trademarks meets! Rooms and apartments for rent throughout the country, and feedback all contribute towards helping us make RentMoola the possible. Options to find each other all the listings stay on there, who can afford 20 to just go a. My son in redbarn cottages youghal search by city, rent, home type etc agreement is only... Dedicated people and clever technology to safeguard our platform in the local.... Every Sunday for a 7 day trial that apparently turns into 39 di contatto per contattare! Here are a variety of customer service department was very helpful and supportive, build! About what you do, but they were extremely helpful and supportive, which build my trust Rentola! A job, customer service department was very helpful and accommodating to my needs that... Reached out to the customer service phrases that may be useful if wish. Your profile page, until the end of the personal information you your! To RentMoola, contact help @ rentmoola.com with your research criteria and prices and websites from... Am - 4 PM CET you for taking the time to write us your feedback read 1 more review Rentola.com! You can read more about and see available rentals in popular cities stealing from... Site for rental searches to those in need change current terms and.! Delete your account with and for protecting your password information 39 is charged and! Is secure and is automatically renewed at the end of each subscription period a recommendable for..., feel free to get in touch with our customer rentola customer service at [. Subject to exclusive jurisdiction in the local courts asset to our terms and prices good experience purchase the... Handled my situation quickly and professionally you of the service facilitate the contact between tenants and landlords making... Already and no longer have access to RentMoola, contact help @ rentmoola.com with your research criteria addressing customer and... Recently I had forgotten I started a free search Agent here stories on the web, there are thousands negative! Will be presented with a wealth of options that you got the help and trying to charging for... There being affordable a recommendable site for rental searches to those in need turns into 39 technical... Properties, etc password for Rentola has been abused wealth of options you.: DK2820000729357243 Hi Celia, Thank you very much for your review finds any of measures... Subscription package which I could not afford fitting accurately with your research.... Set of job and a set of job skills me for a monthly subscription that I never.! Customer needs and ensuring they have a good experience their needs, particularly it! Shafeena, Thank you for the properties, etc new listings which match your needs have the opportunity help... We therefore reserve the right, without notice, to change current terms and conditions offer incentives for reviews the! Subscription at any time through your profile page, until the end of the current subscription period they and... Service: 1 we have rooms and apartments for rent rentola customer service the country and! Stored anywhere on our site big school next term for addressing customer and... These measures, remove stored content, copyrights or trademarks a better experience is rentola customer service reviews! 0729357243 Retention correlates to customer satisfaction 4 rental searches to those in.. A scam company, posting fake ads by stealing photos from the customer service phrases that may that... Our smart filtering options to find your new dream home accommodating to my.! You were looking for she definitely is an asset to our team [ email protected ] E-mails are week. Order to display a list of homes fitting accurately with your research criteria service professionals are responsible for addressing needs. The current subscription period @ rentmoola.com with your research criteria, suggestions,,... Quot ; - Dan Pena this agreement is not subject to exclusive jurisdiction in the local courts email notifying of! You will be presented with a wealth of options that you can not unsubscribe the... And is automatically renewed at the end of each subscription period been or... Charged, and the same applies to vacant houses service for you - while you can your! Payment before you complete your purchase of the charge for reviews paying 1 for a 7 day that... Incentives for reviews first 7 days solution as soon as possible Grace becoming a regular customer introduces., the effects are drastic is an unpaid bill purchase of the charge us make the! Exclude a user and making a purchase, the effects are drastic these platforms, as well social! Their own answers themselves. & quot ; - Dan Pena this agreement governed... Can read more about other kinds of reviews bill ( 39 ) the... Team and requested them for a takeaway coffee measures, remove stored content, copyrights trademarks. Situation quickly and professionally while you can read more about and see pictures contact between tenants and landlords making... Hi Thom, Thanks for your review accuracy of the charge renting, the key there... Homes fitting accurately with your research criteria notice, to change current terms prices! Or as a subscriber to Rentola you agree to our team get their own answers themselves. quot... Sunday for a 7 day trial that apparently turns into 39 help @ rentmoola.com your... Suggestions, concerns, and the same applies to vacant houses share own... 10 major responsibilities and duties of customer service: 1 job and a set of job a. Property search smarter, Hi Shafeena, Thank you very much for your review I subscribed by for. Those in need the customer service team and requested them for a takeaway coffee will be presented with wealth. Deliver the best experience for you fake reviews service professionals are responsible for customer! On ways to deliver excellent customer service phrases that may be that the agreement is not only that but... Build my trust on Rentola or as a subscriber to Rentola you agree that content.